Sunday February 12, 2012

Utilities  OnCall Tested by Avaya Developers and Awarded DevConnect Interoperability

Vocantas, a proven successful worldwide Interactive Voice Response (IVR) provider, announced today that their Utilities OnCall™ IVR is now a certified Avaya  DevConnect product. With the Avaya certification, Vocantas customers can be sure their Utilities OnCall IVR will integrate seamlessly within the Avaya environment. Vocantas IVR solutions are database agnostic and continue to prove in real world applications that they integrate seamlessly with any existing telephony environment or database.

To be certified, the Vocantas Utilities OnCall IVR product underwent extensive testing by Avaya engineers to ensure seamless integration with Avaya products. “Avaya’s products are well respected and we look forward to working Avaya customers, resellers and business partners with our award-winning IVR solutions,” said Gary T.  Hannah, President and Chief Executive Officer, Vocantas. “Vocantas IVR  products; CallAssure™ for healthcare,  Scaller™ for higher education and Utilities OnCall™  for utilities have always been marketed as 100% database agnostic, in other words our solution can plug and play with your existing database and enterprise environment. The testing done by Avaya again demonstrates that our solutions do in fact play well with others in live production environments,” continued Hannah.

Now, Avaya customers can add the benefits of IVR to their existing Avaya environment, entirely risk-free. The global-reaching Developer Connection (DevConnect) Program combines the capabilities of Avaya market-leading communications technologies with the innovative products of a unique group of third-party developers. The DevConnect Program taps experienced business and technology market leaders selected by Avaya for their expertise in hardware, software and other services. Avaya customers now have a cost-effective option for interactive voice in their utility, hospital, clinic, university, college or business, using Vocantas IVR.

Prior to being accepted into the program, candidates must:

• Have reputable customer references, a sales channel and product support organization.
• Be in good financial health, as defined by Avaya.
• Have product(s) that are generally available in the marketplace or have product(s) or custom applications currently under development.

Utilities OnCall, a VBVoice IVR application, built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical Team and officially accepted as compliant.

The Avaya  DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.