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Cutting-edge technologies, industry trends and best
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October 18, 2019

Communicate™ Automated Shift Fill (3.1)

Vocantas, the leader in multimodal and multisector communication, announced today that Communicate ™ Automated Shift Fill (ASF) 3.1 is now….

October 17, 2019

Communicate Mobile

Vocantas’ mobile app, Communicate™ Mobile, is an interactive communications solution used for two-way automated, mass communications with employees. Organizations with….

August 29, 2019

Is Your Scheduling System Still Supported?

Did you know that some widely used automated shift fill and late absent reporting systems are no longer being supported?….

May 22, 2018

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One….

May 8, 2018

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over….

April 25, 2018

Leaving A Trail Of Breadcrumbs

“Siri, is my private information safe?” Siri, Cortana, Alexa and Now are all digital (or virtual) assistants being offered by….

January 16, 2018

Is Your Emergency Broadcast System Giving You Night Sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming….

June 20, 2017

IVR Library

What is IVR? IVR stands for Interactive Voice Response. IVR is a technology that automates telephone calls, both inbound and….

June 20, 2017

IVR: What’s in it for me?

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact, I bet you can’t….

June 20, 2017

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to….

June 20, 2017

When Automated Speech Became Fancy

It’s 1999. The dreaded millennium countdown is on. Will my debit card work on January 1, 2000? Will my computer….

June 20, 2017

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our….

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