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April 25, 2018

Leaving A Trail Of Breadcrumbs

“Siri, is my private information safe?” Siri, Cortana, Alexa and Now are all digital (or virtual) assistants being offered by….

January 16, 2018

Is your emergency broadcast system giving you night sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming….

June 20, 2017

IVR Library

What is IVR? IVR stands for Interactive Voice Response. IVR is a technology that automates telephone calls, both inbound and….

June 20, 2017

IVR: What’s in it for me?

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact, I bet you can’t….

June 20, 2017

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to….

June 20, 2017

When Automated Speech Became Fancy

It’s 1999. The dreaded millennium countdown is on. Will my debit card work on January 1, 2000? Will my computer….

June 20, 2017

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our….

June 20, 2017

Millennials: “Help Me Help Myself”

Millennials are officially America’s largest generation according to the U.S. Census Bureau. As millennials enter the workforce and begin to claim….

June 20, 2017

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up,….

November 22, 2016

Disaster Relief: How an Information Line Can Help You Prepare for the Chaos

In a disastrous situation, the number one commodity is information – whether you are a member of the population needing….

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