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How Real-Time Communication Can Transform Your Organization’s Scheduling Software

Thursday January 26, 2023

Workplace communications can be a hassle, slowing down your day-to-day operations, especially when working in a fast-paced environment.

Are you tired of the constant back-and-forth of scheduling conflicts and delays? Real-time communication can revolutionize how your organization communicates and shares urgent information.

Say hello to a more efficient and streamlined workflow by incorporating real-time messaging, video conferencing, and instant notifications into your scheduling software. With real-time communication, common scheduling problems, such as late or absent employees, incorrect punch times, unorganized shift planning, etc., become a thing of the past.

This blog post will explore how real-time communication can transform your organization’s scheduling software and increase productivity.


Why Is Real-time Communication Important?

Real-time communication (RTC) refers to employees being able to communicate and collaborate interpersonally in real-time, or in other words, with minimal delay or lag. It can be achieved through instant messaging, video conferencing, and voice-over-IP (VoIP) phone systems.

RTC allows employees to seamlessly share information, ideas, and updates, to benefit fast-paced environments where time is of the essence. For instance, a customer service representative may use instant messaging to ask a colleague for assistance with a problematic customer quickly. In contrast, a project manager may use video conferencing to hold impromptu meetings with team members in different offices.

Now let’s move on to explore the many reasons why your office’s scheduling software can benefit from real-time communication:


Boost in Productivity & Collaboration

Using traditional communication methods while working on a tight deadline has many disadvantages. This includes waiting for information to pass through multiple levels of management before getting a response, leading to delays and missed opportunities.

However, with real-time communication, team members can instantly update their status and receive feedback, increasing efficiency and reducing the time required to complete a project.

It has become increasingly important for teams to quickly and uninterruptedly communicate and collaborate effectively, regardless of location. Real-time communication tools allow team members to handle projects seamlessly, regardless of working in the same office or remotely.


Road to Lesser Professional Conflicts

Reducing miscommunication and misunderstandings is one of the main ways that real-time communication minimizes conflicts. Employees can address any issues or concerns arising more quickly and effectively when communicating interpersonally in real time.

For example, suppose employees have a question or concern about a project. In that case, they can use instant messaging to clear up any confusion and move the project forward quickly. Besides, being in touch so conveniently also ensures all workers are always on the same page, further promoting transparency and accountability.


Cost-effective & Time Efficient

Poor communication costs are incredibly high yet severely unnoticed in B2B settings. For example, studies reveal that poor communication has cost the global Public Relations market $37 billion.

Besides reducing the scope of poor/miscommunication, RTC also saves costs by eliminating the need for commuting. Team members can now send critical information quickly and reliably. Inform staff of any news, emergencies, or workplace protocols or procedures changes. RTC can help employees plan their schedules more effectively without worrying about miscommunication.


Optimized Employee Satisfaction

Besides improving employee morale, RTC enhances your work culture by allowing employees a more personalized and tailored experience. For example, real-time communication enables employees to use multiple communication channels -text (SMS), phone (IVR), mobile app, email, or web portal, which can help build stronger relationships and trust.


Wrapping Up

Communicating in real-time is critical for success in today’s fast-paced business environment. Teams can stay connected and productive with real-time communication in their scheduling software, making meeting deadlines and achieving goals more manageable. Furthermore, real-time communication software will only become more critical as technology advances.


About Vocantas

If you’re looking for an effective communication module to enhance the workforce management system at your company, reach out to us at Vocantas for a free consultation.

For over 18 years, Vocantas has provided extensive support to schedulers with shift planning and tackling staffing challenges through real-time communication. Our complete scheduling solution is fast, easy to use, reliable, and backed by outstanding customer support. Get in touch with us here.

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