Ottawa
Full-Time

Technical Customer Support Professional

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About the Position

If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas. You should be a passionate go-getter, with a deep desire to ensure that customers always come first.

Responsibilities:

Your main responsibilities will be to provide post-sales technical support for clients using a hands-on approach, with a thorough understanding of the products, configurations and the best practices in programming voice applications in the Microsoft .NET environment.

Technical Qualifications:

  • Experience working in Windows, Visual Basic and Microsoft Visual Studio including .NET(C#) environment
  • Experience working with multiple Windows OS’s; Windows 10, Windows Server 2012, Server2016 and Server 2019, as well as working knowledge of Linux
  • Strong SQL Server experience involving query execution and light performance tuning
  • Working knowledge of MS SQL functionality such as execution plans and table indexing

Skills & Experience:

 Computer Science, Math or Engineering degree, and/or relevant telecom or network experience

Non-Technical Qualifications: 

  • Must have good written and verbal communication skills in English
  • Self-starter with excellent problem-solving skills
  • Good analytical and troubleshooting skills
  • Ability to multi-task and work independently while setting and meeting timeline expectations
  • Ability to direct and assist in problem resolution
  • Strong communication skills with a specific talent for dealing with senior management of end user customers in hospital, academic and utility settings
  • At least 5 years of direct technical or customer support experience
  • Be willing to share rotation for off hours support and be reachable by cell phone
  • Ability to travel (valid passport and driver’s license)

Skills Considered Assets:

  • Telephony (i.e., PBXs, Telco, CTI cards) and PC knowledge; Dialogic card knowledge
  • Knowledge of Microsoft Speech Server and Speech SDK
  • Knowledge of hardware installation and configuration
  • Experience working in a VM environment (preferably VMWare)
  • Previous IVR (Interactive Voice Response) system development experience
  • Working knowledge of signaling protocols (i.e., VOIP,SIP, H.323, ISDN, T1 RB)
  • Experience with low-level Telecom configuration and analysis and troubleshooting
  • Bilingualism in French and/or Spanish would be an asset

Please forward all resumes in Word or PDF format as well as desired compensation, in the subject line to careers@vocantas.com.

All candidates must be currently eligible to work in Canada.

We thank all applicants for their interest and only those selected for an interview will be contacted directly. 

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