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COVID-19 and Aging Adults

November 3, 2020

OTTAWA, ON, JUNE 30th, 2020 – Vocantas, a knowledge-rich forerunner in automated survey

technology, is working with the Canadian Longitudinal Study on Aging (CLSA), a national research

platform on health and aging based at McMaster University that involves more than 50,000 participants

across 10 provinces. The CLSA is led by lead principal investigator Parminder Raina of McMaster

University, and co-principal investigators Christina Wolfson of McGill University and Susan Kirkland of

Dalhousie University, along with a national team of researchers.

“By using Vocantas’ technology and services, the CLSA has been able to expedite the data collection

process and quickly gathering information on the symptoms of COVID-19 and the impacts of the

pandemic on older adults across Canada,” said Raina, a professor in the Department of Health Research

Methods, Evidence, and Impact at McMaster and the scientific director of the McMaster Institute for

Research on Aging.

Over a six-month period, the CLSA COVID-19 study will collect weekly, biweekly and monthly data from

its participants through online and telephone surveys to gain a comprehensive picture of the spread and

impact of the pandemic.

Vocantas offers a unique automated phone outreach survey capability. Unlike paper surveys or manual

calls made one at a time, the automated Intelligent Voice Recognition survey can call thousands of

people each week, expediting the process of gaining quick and accurate results. The results are tracked

in real-time and provided back to CLSA through a secure portal to ensure participant confidentiality and


“We are thrilled to help CLSA achieve its mandate for research on Canada’s aging adults. Leveraging the

capabilities of our Intelligent Voice Recognition solution, our partners collect accurate, reliable and

unbiased survey data in the most cost and time efficient manner,” says Gary Hannah, CEO Vocantas.

“Using technology to speed the investigation of COVID-19’s impact on our aging population will benefit

us all.”

About Vocantas Inc.

Vocantas is a knowledge rich company that has deployed leading multimodal communications solutions

and survey technology in the Health Care, Manufacturing, Retail and Services sectors for 17 years.

Solutions include interactive text, voice, mobile and email to provide more efficient and highly scalable

outreach capabilities.

About Canadian Longitudinal Study on Aging (CLSA)

The Canadian Longitudinal Study on Aging (CLSA) is a large, national research platform on health and

aging allowing researchers to answer critical questions on the biological, medical, psychological, social,

lifestyle and economic aspects of aging, disability and disease. The CLSA follows 51,338 men and women

who were between the ages of 45 and 85 at recruitment, for 20 years.

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Julie Rickward

Marketing Communications

613.271.8853 just say “Julie” or ext 532

About  Vocantas Inc.          

Vocantas develops hosted and premise-based multi-modal communications solutions, including interactive voice, text and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs. Visit for a free interactive demo of Vocantas solutions that intelligently respond to your customers.

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