WF Self-Serve with Punch Functionality

Enable your employees to notify you of their absences, lateness and punches

Cutting-edge technologies, industry trends and best practices are all part of the automotive industry. To ensure that you keep up with the demands of the industry, you need a multichannel, two-way interactive employee communication solution that seamlessly integrates to your scheduling system. WF Self-Serve with Punch functionality is part of the Vocantas Communicate™ system. Employees can report latenesses or absences by text or phone using their employee ID. Employees can enter expected date of return to work (even if it is a multi-day absence) or expected time of arrival if late. In addition, employees can punch in/out and transfer job locations via an interactive phone call. WF Self-Serve provides your organization with access to a completely automated and integrated solution, eliminating costs and time associated with manual inbound calls.

About WF Self-Serve Punch Functionality

An exciting enhancement to WF Self-Serve is Punch, which allows employees to call to indicate a punch or a job transfer. When Punch is used paycodes can be updated in your scheduling system. Punch provides two-way communication with real-time interactive responses. As always, communication is tracked for audit purposes, decreasing grievances.

How Does Absent and Late Reporting Work?

Employees text or call a centralized number to indicate absence or late arrival using their employee ID and preferred method of contact – text or interactive phone call.

For a Full Day Call Off: System enables users who will be absent to enter a reason for absence based on configurable options. Users can enter expected date of return to work even if it is a multi-day absence.

For a Late In Report: User can report lateness and enter their time of return based on configurable options.

Method of Confirmation: WF Self-Serve system will provide user a confirmation number for the absence/lateness and communicate the confirmation number back to the user via the medium it was informed (phone or text).

Features and Benefits

  • Hosted, web-based system that allows system administrators to track absenteeism, reported lateness and punches by a variety of metrics
  • Provides two-way communication with real-time interactive responses
  • Better flexibility for employees encourages work-life balance with multiple modes of communication
  • Paycodes can be updated in your scheduling system
  • System is fast is and easy to use
  • Offers real-time robust reporting capabilities for tracking and auditing purposes, decreasing grievances
  • Management can track trends, drill down to individual employee’s habits (e.g. are they consistently late or absent Monday mornings)
  • Opportunity for human error diminished• Supports multiple languages and speech recognition

Communicate Modules

WF Self-Serve with Punch Functionality

Vocantas' WF Self-Serve module allows employees to call in to or text a centralized number to register an absence or lateness. The call flow allows employees to indicate a reason for their absence or lateness and enter a date and time for return to work.
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