Cutting-edge technologies, industry trends and best practices are all part of the automotive industry. To ensure that you keep up with the demands of the industry, you need a multichannel, two-way interactive employee communication solution that seamlessly integrates to your scheduling system. WF Self-Serve with Punch functionality is part of the Vocantas Communicate™ system. Employees can report latenesses or absences by text or phone using their employee ID. Employees can enter expected date of return to work (even if it is a multi-day absence) or expected time of arrival if late. In addition, employees can punch in/out and transfer job locations via an interactive phone call. WF Self-Serve provides your organization with access to a completely automated and integrated solution, eliminating costs and time associated with manual inbound calls.
An exciting enhancement to WF Self-Serve is Punch, which allows employees to call to indicate a punch or a job transfer. When Punch is used paycodes can be updated in your scheduling system. Punch provides two-way communication with real-time interactive responses. As always, communication is tracked for audit purposes, decreasing grievances.
Employees text or call a centralized number to indicate absence or late arrival using their employee ID and preferred method of contact – text or interactive phone call.
For a Full Day Call Off: System enables users who will be absent to enter a reason for absence based on configurable options. Users can enter expected date of return to work even if it is a multi-day absence.
For a Late In Report: User can report lateness and enter their time of return based on configurable options.
Method of Confirmation: WF Self-Serve system will provide user a confirmation number for the absence/lateness and communicate the confirmation number back to the user via the medium it was informed (phone or text).
