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Powerful Integrated Communications

Vocantas develops hosted- and premise-based multimodal communication solutions,including interactive text, voice and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs.

Multimodal Communication Solutions

Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service or engaging and retaining students to improve patient safety.

Vocantas has worked with organizations across Canada and in the United States and our existing product line installations prove the success of our complex and robust deployments. From the planning and staging process, to implementation, to change management and ongoing training, we have been involved in all aspects of ensuring a smooth product deployment and user acceptance. We understand that this system is mission critical and do not use any off-shore or third-party call centres or staff to provide technical support (all support staff is located in Ottawa, Canada). We provide software monitoring of our hosted solutions 24 hours a day, seven days a week. Our product architecture, change management practices and training programs are backed by real-world experience, ensuring an efficient and successful deployment and end user experience.

Vocantas experienced early success with a leading interactive voice response (IVR) solution for utilities, Utilities OnCall, which fields and redirects hundreds of calls that utility companies receive every day, and provides valuable information in real time about current outages, payment history and account status, while even allowing customers to make bill payments over the phone. The solution also handles all outbound communication, allowing utility companies to reach out to their customers and remind them of overdue payments, inform them of outages, and advise them of any weather conditions that may affect their service.

Another milestone for Vocantas was the development of Communicate™. Communicate has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements. The Communicate product line includes:

  • Automated Shift Fill: Automated interactive notification by text, voice (IVR), web portal and email is sent to your staff allowing schedulers to manage multiple shift callouts simultaneously and to fill shifts efficiently without needing to make time-consuming individual phone calls
  • WF Self-Serve: Allows employees to call in or text an absence or lateness and provide details regarding when they will arrive or return to work
  • Notifier: Calls patients to remind them of their appointments and of any pre-appointment instructions, reducing no-show rate appointments

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