Customer Satisfaction

Articles

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect