Case Study

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Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.