Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

The world of interactive voice comes with all sorts of special terminology and acronyms that may be intimidating to the uninitiated.

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact I bet you can’t remember how you got through a day before your phone was permanently attached to your hip. We seem to be reaching...

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

In a disastrous situation, the number one commodity is information – whether you are a member of the population needing access to essential food, shelter, and first aid, or whether you are an official trying to assess how well these essentials are being provided.