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Vocantas Launches Communicate™ Automated Shift Fill 5.0

Schedulers will save even more time with new intelligent automated functionality.

Vocantas Launches Communicate™ Automated Shift Fill 5.0

Schedulers will save even more time with new intelligent automated functionality.

Vocantas Continues to Invest in Customer Success!

Workforce Management Solution Expert, Midge Corey, Joins Vocantas as Business Analyst to Support the Rapidly Growing Customer Base

Vocantas Continues to Invest in Customer Success!

Workforce Management Solution Expert, Midge Corey, Joins Vocantas as Business Analyst to Support the Rapidly Growing Customer Base

Canadian Company Launches Solution for Firms That Must Track Employee Exposure to COVID-19

Vocantas pivots to create an automated solution for North American businesses to meet new government regulations.

Canadian Company Launches Solution for Firms That Must Track Employee Exposure to COVID-19

Vocantas pivots to create an automated solution for North American businesses to meet new government regulations.

SuperbCrew Interview with Gary Hannah

Gary Hannah, CEO of Vocantas, shared some valuable insight to how our solutions can help during the COVID-19 crisis during his interview with SuperbCrew. Click to read more!

SuperbCrew Interview with Gary Hannah

Gary Hannah, CEO of Vocantas, shared some valuable insight to how our solutions can help during the COVID-19 crisis during his interview with SuperbCrew. Click to read more!

News From Vocantas!

It has been a busy few months for the Vocantas team. We have been working hard on many exciting new projects to help our customers and businesses across Canada and the United States navigate through this global pandemic. We believe that we are all in this together and each of us must do our part. We would like to share some recent updates with you all!

News From Vocantas!

It has been a busy few months for the Vocantas team. We have been working hard on many exciting new projects to help our customers and businesses across Canada and the United States navigate through this global pandemic. We believe that we are all in this together and each of us must do our part. We would like to share some recent updates with you all!

Ontario Company Launches Solution for Firms That Must Track Employee Exposure to COVID-19

Ontario Company Launches Solution for Firms That Must Track Employee Exposure to COVID-19 Vocantas pivots to create an automated solution for Canadian businesses to meet new government regulations

Ontario Company Launches Solution for Firms That Must Track Employee Exposure to COVID-19

Ontario Company Launches Solution for Firms That Must Track Employee Exposure to COVID-19 Vocantas pivots to create an automated solution for Canadian businesses to meet new government regulations

COVID-19 and Aging Adults

Canada-wide Study: COVID-19 and Aging Adults Vocantas selected as a key service provider of the Canadian Longitudinal Study on Aging. Collaboration will expedite reporting on the experience of aging adults during the COVID19 pandemic.

COVID-19 and Aging Adults

Canada-wide Study: COVID-19 and Aging Adults Vocantas selected as a key service provider of the Canadian Longitudinal Study on Aging. Collaboration will expedite reporting on the experience of aging adults during the COVID19 pandemic.

Why Should Employers Be Concerned About COVID-19 Symptom Tracking?

The Ontario government has mandated that employers are responsible to track their employees symptoms related to COVID-19 before they enter the workplace.

Why Should Employers Be Concerned About COVID-19 Symptom Tracking?

The Ontario government has mandated that employers are responsible to track their employees symptoms related to COVID-19 before they enter the workplace.

Shift Demands During COVID-19 Crisis

Shift Demands During COVID-19 Crisis

Communicate™ Automated Shift Fill (3.1)

Vocantas, the leader in multimodal and multisector communication, announced today that Communicate ™ Automated Shift Fill (ASF) 3.1 is now available. ASF, a module of the Communicate™ platform, contacts your employees via SMS, phone, and email to offer open shifts. ASF takes all the manual effort out of contacting employees based on scheduling procedures, reducing grievances while employees respond via their method of choice to accept or decline a shift.

Communicate™ Automated Shift Fill (3.1)

Vocantas, the leader in multimodal and multisector communication, announced today that Communicate ™ Automated Shift Fill (ASF) 3.1 is now available. ASF, a module of the Communicate™ platform, contacts your employees via SMS, phone, and email to offer open shifts. ASF takes all the manual effort out of contacting employees based on scheduling procedures, reducing grievances while employees respond via their method of choice to accept or decline a shift.

Communicate Mobile

Vocantas' Mobile App

Communicate Mobile

Vocantas' Mobile App

Is Your Scheduling System Still Supported?

Have you checked on your scheduling system lately? Is it reliable and supported?

Is Your Scheduling System Still Supported?

Have you checked on your scheduling system lately? Is it reliable and supported?

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Is your emergency broadcast system giving you night sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

Is your emergency broadcast system giving you night sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

IVR Library

The world of interactive voice comes with all sorts of special terminology and acronyms that may be intimidating to the uninitiated.

IVR Library

The world of interactive voice comes with all sorts of special terminology and acronyms that may be intimidating to the uninitiated.

IVR: What’s in it for me?

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact I bet you can’t remember how you got through a day before your phone was permanently attached to your hip. We seem to be reaching...

IVR: What’s in it for me?

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact I bet you can’t remember how you got through a day before your phone was permanently attached to your hip. We seem to be reaching...

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

Disaster Relief: How an Information Line Can Help You Prepare for the Chaos

In a disastrous situation, the number one commodity is information – whether you are a member of the population needing access to essential food, shelter, and first aid, or whether you are an official trying to assess how well these essentials are being provided.

Disaster Relief: How an Information Line Can Help You Prepare for the Chaos

In a disastrous situation, the number one commodity is information – whether you are a member of the population needing access to essential food, shelter, and first aid, or whether you are an official trying to assess how well these essentials are being provided.