QHC adopted Automated Shift Fill (ASF), a module within the Vocantas Communicate™ platform that uses two-way interactive communications to find relief for open shifts. ASF takes all the manual effort out of contacting employees based on scheduling procedures and union rules.

We asked Brandy Brandy Langley-Smith-Williscroft, Project Manager, about Niagara Health’s experience with Vocantas’ ASF Solution.

Local high tech company increases staff by 30%

Schedulers will save even more time with new intelligent automated functionality.

Workforce Management Solution Expert, Midge Corey, Joins Vocantas as Business Analyst to Support the Rapidly Growing Customer Base

Gary Hannah, CEO of Vocantas, shared some valuable insight to how our solutions can help during the COVID-19 crisis during his interview with SuperbCrew. Click to read more!

It has been a busy few months for the Vocantas team. We have been working hard on many exciting new projects to help our customers and businesses across Canada and the United States navigate through this global pandemic. We believe that we are all in this together and each of us must do our part. We would like to share some recent updates with you all!

Ontario Company Launches Solution for Firms That Must Track Employee Exposure to COVID-19 Vocantas pivots to create an automated solution for Canadian businesses to meet new government regulations

Vocantas, the leader in multimodal and multisector communication, announced today that Communicate ™ Automated Shift Fill (ASF) 3.1 is now available. ASF, a module of the Communicate™ platform, contacts your employees via SMS, phone, and email to offer open shifts. ASF takes all the manual effort out of contacting employees based on scheduling procedures, reducing grievances while employees respond via their method of choice to accept or decline a shift.

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Have you checked on your scheduling system lately? Is it reliable and supported?

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

The world of interactive voice comes with all sorts of special terminology and acronyms that may be intimidating to the uninitiated.

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact I bet you can’t remember how you got through a day before your phone was permanently attached to your hip. We seem to be reaching...

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

In a disastrous situation, the number one commodity is information – whether you are a member of the population needing access to essential food, shelter, and first aid, or whether you are an official trying to assess how well these essentials are being provided.