Communicate™
Utilities OnCall

Utilities OnCall

An intelligent voice for your utility.

Reduce call center hits, serve customers faster, accept bill payments by phone, and unify customer service offerings.

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+1 855 271 2102

Testimonials

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Utilities OnCall

Utilities OnCall™ is an all-in-one self-service and customer service software solution for public utilities companies.

  • Automates routine tasks and increases available CSR time for handling complex customer interactions.
  • Accepts bill payments over the phone from customer 24/7.
  • Reduces accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time.
  • Integrates out-of-the-box with your existing billing system.
  • Saves you money while improving customer service.
  • Improves customer satisfaction.

Utilities OnCall is an enterprise solution that scales to any size with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows.

Utilities OnCall

Features

Available 24/7

Utilities On-Call provides instant and effective customer service to your clients 24 hours per day 365 days per year.
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Available 24/7

Fits Your Customers' Schedules

  • Allow your customers to pay their bills when it's convenient for them.
  • Easy web access from anywhere.

High Availability

  • Our hosted solutions have built-in redundancies and backups so Utilities On-Call is always available.

Cloud Ready

No internal IT infrastructure? No problem. Utilities OnCall can be deployed locally or hosted in the cloud.
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Cloud Ready

Save Time & Money

  • Utilities On Call is available as a cloud-hosted service so you can save on IT costs and headaches.
  • Realize the benefits of Utilities On Call faster with express installation and configuration in the cloud.

We Keep Your Data Safe

  • Our Class A, PCI-Compliant data center provides world-class privacy and security.
  • We have extensive experience successfully handling sensitive data in multiple industries.

Premise Hosting Also Available

  • Utilities On Call can also be installed within your existing IT infrastructure to provide you with ultimate control.
  • Our comprehensive implementation instructions will help your IT team get Utilities On Call up and running in no time.

Easy Integration

Utilities On-Call integrates with your existing billing system and works with any payment processor.
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Easy Integration

Works with your infrastructure

  • Utilities On-Call integrates easily into existing phone systems and databases.
  • We support all PBX and VOIP systems, including Mitel, Avaya, Cisco, and many more.

Works with your systems

  • Fully integrated with Harris Northstar Utilities Solutions.
  • Integrates out-of-the-box with your existing billing system.
  • Works with all payment processors.

Fast Return on Investment

With as little as $0 capital investment, our successful methodologies enable rapid deployment and faster time to ROI.
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Fast Return on Investment

No Capital Investment Required

  • Purchase Utilities On-Call as a software as a service.
  • No hardware to procure.

Start Saving Right Away

  • Reduce accounts receivable with interactive, outbound overdue calls that offer your clients bill payment and account reconciliation options in real time.
  • ‍Monthly expenses are reduced as collections are reduced through 24/7 bill payment capabilities.
  • Reduces number of monthly disconnects by adding IVR late payment options.

Money Saving Automation

  • Automate your customer service department and reduce overhead using both inbound and outbound calls.
  • Automate routine tasks and increase available customer service representative time for handling complex customer interactions.

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Privacy & PCI Compliant

Ensure that every credit card transaction your clients make is safe and secure with our fully PCI compliant solution.
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Privacy & PCI Compliant

Payment Card Industry Approved

  • Cloud-hosted Utilities On-Call is 100% PCI Data Security Standards compliant.
  • Rest easy knowing that your clients' sensitive information is handled following the Payment Card Industry's strictest standards.

Government Approved

  • Compliant with Canadian and US privacy standards such as FIPPA, REB, HIPPA, and PIPEDA.
  • Robust and highly-configurable access control model.

Robust Reporting & Monitoring

Always know what happened and gain valuable insights into customer behaviour with our robust reporting.
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Robust Reporting & Monitoring

Full Audit Trail

  • Utilities OnCall tracks and logs every detail of every call.
  • See when a client was called, how they responded, when the call ended, and more.
  • Call histories are automatically forwarded to the customer care administrators.

Remote Monitoring Options

  • Available to ensure Utilities OnCall is operational 24/7.

Utilities OnCall

Modules

WF Self-Serve with Punch Functionality

Vocantas' WF Self-Serve module allows employees to call in to or text a centralized number to register an absence or lateness as well as punch on and out easily with any device. Employees to indicate a reason for their absence or lateness and enter a date and time for return to work.
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Be prepared for the unexpected.

Automated Shift Fill

Too many open shifts to fill and not enough time to fill them? Need to add efficiency and ease to filling open shifts? Automated Shift Fill saves time and money by introducing efficiency to your scheduling process
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Fills shifts faster.

Notifier

Informs staff of emergency information (i.e., Do not come to work due to inclement weather). Also providing non urgent communications to all staff regardless of mode chosen – email, text, phone or app.
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Information, fast.

Case Studies and More

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall Product Sheet

Utilities OnCall Product Sheet

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

More About

Utilities OnCall

Utilities OnCall Offers a PCI Compliant Solution

Let us take on the monitoring and hosting of your solution at our secure facility. Utilities OnCall now offers PCI compliance through our hosted solution. Ensure that every credit card transaction is safe and secure with our fully PCI compliant solution. 

Hosted or Premise-based Solutions Available

All required components of the full solution will be provided by Vocantas, including all hardware and software. The solution can be hosted and PCI compliant, OR it can be premise-based, and procured either as a capital purchase or as a monthly service (Software as a Service, Saas), allowing any budget to include Utilities OnCall.

Cogsdale Integration

Utilities OnCall integrates out-of-the-box with Cogsdale CIS.

Questions? Let us help.

Let us show you how our solutions can work for you.

Utilities OnCall

Business Needs

Interactive Voice Response (IVR) Consulting

Integration

Telephone Payment Processing

Auditable Processes

Reducing Manual Calls

Utilities OnCall

Industries

Utilities

All Industries