Utilities OnCall

An intelligent voice for your utility.

Reduce call center hits, serve customers faster, accept bill payments by phone, and unify customer service offerings.

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+1 855 271 2102

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Utilities OnCall

Utilities OnCall™ is an all-in-one self-service and customer service software solution for public utilities companies.

  • Automates routine tasks and increases available CSR time for handling complex customer interactions.
  • Accepts bill payments over the phone from customer 24/7.
  • Reduces accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time.
  • Integrates out-of-the-box with your existing billing system.
  • Saves you money while improving customer service.
  • Improves customer satisfaction.

Utilities OnCall is an enterprise solution that scales to any size with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows.

Utilities OnCall

Features

Robust Reporting & Monitoring

Always know what happened and gain valuable insights into customer behaviour with our robust reporting.

Cloud Ready

No internal IT infrastructure? No problem. Utilities OnCall can be deployed locally or hosted in the cloud.

Privacy & PCI Compliant

Ensure that every credit card transaction your clients make is safe and secure with our fully PCI compliant solution.

Available 24/7

Utilities On-Call provides instant and effective customer service to your clients 24 hours per day 365 days per year.

Fast Return on Investment

With as little as $0 capital investment, our successful methodologies enable rapid deployment and faster time to ROI.

Easy Integration

Utilities On-Call integrates with your existing billing system and works with any payment processor.

Part of the CallAssure Family

Bundle and Save when you pair

Utilities OnCall

with other CallAssure™ products

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Case Studies and More

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall Product Sheet

Utilities OnCall Product Sheet

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

More About

Utilities OnCall

Utilities OnCall Offers a PCI Compliant Solution

Let us take on the monitoring and hosting of your solution at our secure facility. Utilities OnCall now offers PCI compliance through our hosted solution. Ensure that every credit card transaction is safe and secure with our fully PCI compliant solution. 

Hosted or Premise-based Solutions Available

All required components of the full solution will be provided by Vocantas, including all hardware and software. The solution can be hosted and PCI compliantOR it can be premise-based, and procured either as a capital purchase or as a monthly service (Software as a Service, Saas), allowing any budget to include Utilities OnCall.

Cogsdale Integration

Utilities OnCall integrates out-of-the-box with Cogsdale CIS.

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