Custom Built IVR Solutions

You dream it. We build it.

Custom-built software solutions for any business need in any industry.

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Testimonials

We selected Vocantas because we knew from past projects that they had the expertise to integrate their IVRS with our technology and the experience to structure effective questions that would ensure measurable responses. It was essential that the collection of data was streamlined for both the participants and those analyzing the data.

Barrie Kirk - President Globis Data

We selected Vocantas because we knew from past projects that they had the expertise to integrate their IVRS with our technology and the experience to structure effective questions that would ensure measurable responses. It was essential that the collection of data was streamlined for both the participants and those analyzing the data.

Barrie Kirk - President Globis Data

Custom Built IVR Solutions

Professionally Developed Interactive Voice Solutions

Vocantas' Interactive Voice Response (IVR) solutions are the result of extensive in-house expertise in computer telephony and speech recognition technology, a decade of experience in script development, effective collaboration with industry experts, seamless integration with partner applications and many years of clinical research. We develop custom IVR solutions, based on proven successful IVR software, that deliver positive outreach experiences with your patients, students and customers.

The Vocantas team brings sound product development skills balanced with rigorous project management processes to a number of verticals including healthcare, education, utilities, manufacturing, and customer service.

We can have a custom solution that will save you money while improving your customer experience up and running in your organization in just 30 days.

Custom Built IVR Solutions

Features

Easy Integration

Our custom built solutions easily integrate with any existing systems and databases.

Interactive Voice Response (IVR) Experts

We are industry leaders in providing custom IVR software solutions for all industries.

Cloud Ready

No internal IT infrastructure? No problem. Our custom-built solutions can be hosted in our secure Cloud.

Part of the CallAssure Family

Bundle and Save when you pair

Custom Built IVR Solutions

with other CallAssure™ products

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Case Studies and More

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

PSE Information Systems: Asessing the Impact of Scaller on First-to-Second Semester Retention in Ontario Colleges

Three colleges' Treatment Group members who were contacted with Scaller™ exhibited increased retention rates of 5%, 5% and 9.7% compared to Treatment Group members who were not contacted.

PSE Information Systems: Asessing the Impact of Scaller on First-to-Second Semester Retention in Ontario Colleges

Three colleges' Treatment Group members who were contacted with Scaller™ exhibited increased retention rates of 5%, 5% and 9.7% compared to Treatment Group members who were not contacted.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

Disaster Relief: How an Information Line Can Help You Prepare for the Chaos

In a disastrous situation, the number one commodity is information – whether you are a member of the population needing access to essential food, shelter, and first aid, or whether you are an official trying to assess how well these essentials are being provided.

Disaster Relief: How an Information Line Can Help You Prepare for the Chaos

In a disastrous situation, the number one commodity is information – whether you are a member of the population needing access to essential food, shelter, and first aid, or whether you are an official trying to assess how well these essentials are being provided.

CallAssure Product Sheet

An innovated approach to multi-modal communications.

CallAssure Product Sheet

An innovated approach to multi-modal communications.

Patient Reminder Product Sheet

Efficient and effective, automated patient reminders from Vocantas.

Patient Reminder Product Sheet

Efficient and effective, automated patient reminders from Vocantas.

More About

Custom Built IVR Solutions

Speed time to market and time to productivity:

Our plug and play solutions have been customized to suit many organizations requirements and with our successful response rates make the Vocantas IVR solution the best choice for your requirements. You can benefit from our existing successful custom applications by purchasing the core technology developed for past customers. The solution can then be tailored to meet your specific needs by our development team or by your internal team to realize further cost savings.

Example Custom Interactive Voice (IVR) Software Solutions

Below is a list of some of the custom IVR software solutions that we have implemented for happy clients.

Auto Attendant

A speech enabled phone directory for up to 10,000 users. Allows callers to call in and ask for either first/last name combination of employees or units, departments, or groups within the organization. The IVR phone directory solution compensates for grammatical and pronunciation errors. All features and business rules are controlled by an easy-to-use web interface.

Broadcast Messaging              

IVR solution provides sponsored ads to the caller as well as pre-recorded audio files. All prompts are configurable. For use in marketing and political campaigns.

Debit or Credit Card Activation

The client is prompted for a reference number which is passed and verified. The IVR requests a PIN from the client and then activates the card and records the transaction.

Collection Agency              

An inbound and outbound IVR system that allows customers of the loan program to make inquiries about their loans and associated policies. Customers have access to their own   account balances and payment histories. Outbound IVR feature can be used to call out to customers with overdue accounts.

Election Surveys and Outreach

We offer a plug-and-play IVR tool to augment election campaign management. You can upload a list of constituents with phone numbers to our system and we will contact them with your personal recorded message and offer them an interactive menu with each of your platform positions.

Predictive Dialer              

Agents log into the IVR system and a ratio of calls are sent out. Based on live connections, agents are then linked to the calls to qualify the respondent.

Phone Call Tracking /Recording and Debit/Credit System              

IVR solution that allows users to make outbound calls. The system requests the user to enter a PIN to begin the calling process. If the PIN is valid and has active credits associated with it, the customer will be prompted for a phone number, if the call is on the allowed list the call proceeds. The call will last until terminated or when the credit has been exhausted. The call is recorded in its entirety and keywords can be flagged for follow up.

Surveys              

Hosted IVR solution dials out to clients with set of customer defined questions. IVR records the callers response (option of speech recognition or touch tone entry) and populates the database with this information. Customer receives reports with data amalgamated through an easy-to-use web interface.

Tobacco Cessation Program Outreach

Our plug-and-play smoking cessation program IVR is a great way to quickly reach out to all the patients in your program. Simply upload your patient phone numbers to our solution and we will contact them with an interactive script designed to identify those needing extra help and those in compliance with the program. Contact us today and have your program up and running in as little as 2 weeks!

Time and Attendance              

This custom IVR solution enables the customer to import large amounts of data in a simplified manner, maintain white lists, set caller ID's, and report on calls by time together with employee band numbers for accuracy and reliability of time and attendance.

Watchdog

Custom IVR security offers customers 24/7 monitoring of their IVR solution. Available as a hosted IVR solution or a premise-based solution for round the clock monitoring and reporting on your interactive voice response solution.

Contact us today to find out how we can have a new custom solution up and running in your organization in just 30 days and save you money while improving your customer experience.

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