Communicate

Multimodal Communication Solutions.

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Testimonials

Based on user input Vocantas continuously improves Automated Shift Callout into an even better product. The exciting new features offer schedulers even greater flexibility and configurability to reproduce manual business processes with automated real-time communication through text messaging, interactive voice, and email.

Corina Vogt, Director - Workforce Optimization Staffing Services, Fraser Health

Having the right staff member in the right place at the right time improves our ability to offer excellent patient care, which makes this solution a win-win for Fraser Health and for our dedicated team.

Director Workforce Optimization, Fraser Health

“We do not know when we are going after migrating out of out current scheduling solution. Since Vocantas is architected for all upgrades, this makes any change a big relief.”

IT Application Business Liaison, Canadian Health Authority

Communicate

What is Communicate?

Communicate offers hosted- and premise-based multi-modal communication solutions, using interactive text, voice, and email. Communicate solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs.

The Communicate product line includes:

Automated Shift Fill

WF Self-Serve with Punch Functionality

Emergency Notification

Notifier

Surveys

Communicate

Features

Report With Text Messages

Give your employees what they want with text message absent and late reporting

Cloud Ready

No internal IT infrastructure? No problem. ASF can be deployed locally to your network or hosted in the cloud.

Multiple Modes of Contact

Connect with clients using interactive voice calls, text messages, and email.

Multiple Modes of Contact

Get better connection rates with interactive voice call, text message, and email reminders.

Two-Way Interactive Communication

Connect with staff fast, using interactive phone calls.

More Ways to Connect

Communicate with your employees on their terms with voice calls, text messages, email, and an online portal.

Communicate

Modules

WF Self-Serve with Punch Functionality

Vocantas' WF Self-Serve module allows employees to call in to or text a centralized number to register an absence or lateness. The call flow allows employees to indicate a reason for their absence or lateness and enter a date and time for return to work.
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Be prepared for the unexpected.

Automated Shift Fill

Too many open shifts to fill and not enough time to fill them? Need to add efficiency and ease to filling open shifts? Automated Shift Fill saves time and money by introducing efficiency to your scheduling process
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Fills shifts faster.

Emergency Notification

Being prepared is the best way to offset the challenges we face when emergencies arise. Our Emergency Notification software will ensure you're prepared to react to any emergency 24/7.
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Information, fast.

Notifier

A full service solution for all healthcare providers, clinics, hospitals, and professional services. Eliminate voicemail tag, reduce no shows and ensure every client feels cared for.
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Automated interactive outreach.

Surveys

Get real-time results with custom interactive voice response (IVR) surveys for any organization and any need.
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Speed up time to market and productivity.

Case Studies and More

Planner

Vocantas is excited to share that we have added a new module to our Communicate™ product line called Planner™.

Planner

Vocantas is excited to share that we have added a new module to our Communicate™ product line called Planner™.

Case Study: Automated Shift Fill Eliminates Manual Calls and Increases Employee Morale

A longterm and respite care facility for those 18 years and older in London, Ontario, was looking to automate call outs to cover nursing shifts in the scheduling department. This facility selected Automated Shift Fill (ASF), a module within Vocantas Communicate™.

Case Study: Automated Shift Fill Eliminates Manual Calls and Increases Employee Morale

A longterm and respite care facility for those 18 years and older in London, Ontario, was looking to automate call outs to cover nursing shifts in the scheduling department. This facility selected Automated Shift Fill (ASF), a module within Vocantas Communicate™.

Communicate Product Information

Communicate™, whether cloud- or premise-based, has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Communicate Product Information

Communicate™, whether cloud- or premise-based, has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

More About

Communicate

Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service, or engaging and retaining students to improve patient safety. Communicate (formerly CallAssure) has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Privacy Compliant

Communicate strictly adheres to privacy policies in both Canada and the U.S. (REB, HIPPA, PIPEDA).  Data is kept secure to ensure that only the appropriate personnel will have access to private information.

Read more about our privacy policies.

Bundle and Save

When you buy one Communicate product, you're opening the door to a great opportunity. Additional Communicate products can be procured under the same licensing agreement at a discounted rate.

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Let us show you how our solutions can work for you.

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