Communicate

Multi-modal Communication Solutions.

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Testimonials

Continuing to streamline our shift award processes ensures our scheduling offices are efficient and effective and we can be confident we have the right healthcare professional in the right place at the right time throughout our hospitals and clinics using the Vocantas Automated Shift Callout product.

Corina Vogt, Director - Workforce Optimization Staffing Services, Fraser Health

Based on user input Vocantas continuously improves Automated Shift Callout into an even better product. The exciting new features offer schedulers even greater flexibility and configurability to reproduce manual business processes with automated real-time communication through text messaging, interactive voice, and email.

Corina Vogt, Director - Workforce Optimization Staffing Services, Fraser Health

Previously, information about symptoms and side effects was not collected in a standard and thorough manner. Now we are able to test a method that closes that follow-up loop and provides real-time reporting for review and analysis.

Jennifer Haas, MD, MSPH, Brigham and Women's Hospital

The power to connect with large pools of staff in mere seconds is outstanding; relief shift scheduling will never be the same – already we wonder how we lived without this solution!

Director Staff Scheduling, Island Health

We had excellent participation in this fall’s Scaller campaign. We were pleased to be able to connect a great deal of students to our Student Services office here on campus. The Scaller solution allowed us to reach out to students struggling in specific areas of need and help students address that need

Denyce Diakun Director of Student Success at Loyalist College

Auto Shift Callout, so glad you are finally here!

Scheduler, Island Health

Having the right staff member in the right place at the right time improves our ability to offer excellent patient care, which makes this solution a win-win for Fraser Health and for our dedicated team.

Director Workforce Optimization, Fraser Health

Communicate

What is Communicate?

Communicate offers hosted- and premise-based multi-modal communication solutions, using interactive text, voice, and email. Communicate solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs.

The Communicate product line includes:

Automated Shift Fill

WF Self-Serve

Emergency Notification

Notifier

Surveys

Communicate

Features

Report With Text Messages

Give your employees what they want with text message absent and late reporting

Two-Way Interactive Communication

Connect with staff fast, using interactive phone calls.

Highly Configurable

Configure multiple campaign types, response options, business rules, and more.

More Ways to Connect

Communicate with your employees on their terms with voice calls, text messages, email, and an online portal.

Natural Interactions

Provide a more natural experience for patients with conversational interactions.

Interactive Follow Up Calls

Our post discharge follow up calls will ask clients questions specific to their case and record their responses.

Communicate

Modules

WF Self-Serve

Vocantas' WF Self-Serve module allows employees to call in to or text a centralized number to register an absence or lateness. The call flow allows employees to indicate a reason for their absence or lateness and enter a date and time for return to work.
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Be prepared for the unexpected.

Automated Shift Fill

Too many open shifts to fill and not enough time to fill them? Need to add efficiency and ease to filling open shifts? Automated Shift Fill saves time and money by introducing efficiency to your scheduling process
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Fills shifts faster.

Emergency Notification

Being prepared is the best way to offset the challenges we face when emergencies arise. Our Emergency Notification software will ensure you're prepared to react to any emergency 24/7.
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Information, fast.

Notifier

A full service solution for all healthcare providers, clinics, hospitals, and professional services. Eliminate voicemail tag, reduce no shows and ensure every client feels cared for.
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Automated interactive outreach.

Surveys

Get real-time results with custom interactive voice response (IVR) surveys for any organization and any need.
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Speed up time to market and productivity.

Case Studies and More

Communicate Product Information

Communicate™, whether cloud- or premise-based, has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Communicate Product Information

Communicate™, whether cloud- or premise-based, has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

More About

Communicate

Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service, or engaging and retaining students to improve patient safety. Communicate (formerly CallAssure) has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Privacy Compliant

Communicate strictly adheres to privacy policies in both Canada and the U.S. (REB, HIPPA, PIPEDA).  Data is kept secure to ensure that only the appropriate personnel will have access to private information.

Read more about our privacy policies.

Bundle and Save

When you buy one Communicate product, you're opening the door to a great opportunity. Additional Communicate products can be procured under the same licensing agreement at a discounted rate.

Questions? Let us help.

Let us show you how our solutions can work for you.

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