Our Products

Deliver real benefits to your business.

Communication Solutions You Can Trust

Collaboratively developed, great ROI.

Our multi-modal communication solutions deliver immediate value by extending the power of your existing solutions directly to your end users. All of our communication solutions have been developed and tested with the insight and input of users in the industries we serve. Our communication solutions can integrate with your existing systems and we are proud of our 100% integration success rate.

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Auto Shift Callout

Too many open shifts to fill and not enough time to fill them? Need to add efficiency and ease to filling open shifts? Auto shift callout saves time and money by introducing efficiency to your scheduling process.
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Fills shifts faster.

Absence Reporting

Vocantas' Absence Reporting module allows employees to call in to or text a centralized number to register an absence or lateness. The call flow allows employees to indicate a reason for their absence or lateness.
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Be prepared for the unexpected.

Automated Staff Alert

Being prepared is the best way to offset the challenges we face when emergencies arise. Our Automated Staff Alert software will ensure you're prepared to react to any emergency 24/7.
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Notifications, fast.

Utilities OnCall

Reduce call center traffic, customers self-serve 24/7, accept bill payments by phone, and unify customer service offerings with our complete public utilities solution.
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An intelligent voice for your utility.

Scaller

Increase student retention and satisfaction with our interactive student engagement software.
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Engage and retain your students.

Chronic Disease Management

Help manage chronic disease cases by automatically notifying patients of medication dose changes and test result next steps.
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Improving outcomes, one call at a time.

Patient Reminders

A full service solution for all healthcare providers, clinics, and hospitals. Eliminate voice mail tag, reduce no shows, and ensure every patient feels cared for.
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Automated interactive outreach.

Post Discharge Follow Up

With the Vocantas CallAssure™ post discharge follow up (PDFU), patient safety can be improved — providing consistent, reliable follow up.
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Improve patient safety.

Patient Satisfaction Surveys

Get real-time results and improve patient satisfaction immediately with our automated patient satisfaction surveys.
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Instant patient feedback.

Medical Research Surveys

Reach out to subjects with a human voice to collect data on a routine basis throughout the course of your research.
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Reliable, consistent data collection.

Survey IVR

Get real-time results with custom interactive voice response surveys for any organization and any need.
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Speed up time to market and productivity.

LoneWorker OnCall

Reduce your liability and improve employee performance with this round the clock, real-time tracking service that works with your existing mobile devices.
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Real-time employee tracking.

IVR Monitor

How do you know that your IVR is up and running? Vocantas IVR Monitoring keeps an eye on your IVR solution and alerts you even before there is an issue.
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Ensuring uptime all the time.

Custom Built IVR Solutions

Your organization can realize a prompt return on its investment by utilizing the extensive experience the Vocantas team has in developing interactive voice, text, and email solutions for a wide range of business needs.
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You dream it. We build it.

Bundle and Save with CallAssure

Save time and money when you bundle CallAssure Healthcare Products

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Questions? Let us help.

Let us show you how our solutions can work for you.

Contact Us!

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Call Us:
1 877 271 8853
Email Us:
info@vocantas.com

Our products communicate with people, and each other

Unified interactive voice, text, and email communication solutions

Fully Integrated

Vocantas products are great alone, but even better together. Fully integrated, they communicate with each other as well as they do with people.

Real Support

Our support team is part of our team, not outsourced from thousands of kilometers away so you know that they understand our products.

Cloud Ready

All Vocantas products can be purchased as a service hosted in our ultra-secure, PCI compliant data center.

Our Team Cares

We're more than a technology provider. We are a highly experienced team of caring individuals who love what we do, and it shows.

Case Studies

Read how our products save clients money

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

All-In Pricing

Everything you need to successfully use the IVR and benefit from the expertise of our team is included in the prices of our products from developing call flows and scripts that work, to error handling and reports.

No Hidden Fees or Surprises

Vocantas does not charge per minute. This is a real trap when it comes to how some vendors price their solution. Price per second or minute or per dial/call sets the stage for the IVR to be used ineffectively. Scripts end up being cut short and retries to patients, students, or clients are not made so that costs are kept down.

Your Success is Our Success

The reason we price our solution this way – is that success for us – is when the IVR reaches a patient or student who reports improved overall satisfaction with their experience just by getting our phone call. You simply cannot accomplish that when you rush through short scripts without interacting in a warm human voice.

Contact us for your free business case showing ROI for a typical hospital, clinic, college, university or utility using Vocantas IVR.

** Vocantas Utilities OnCall and Professional Services customers may opt to incur long distance or fee based charges based on hosted solutions without all in pricing.