Surveys

Speed up time to market and productivity.

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Surveys

Instant and Effective

Get results in real time with custom IVR calls to your customers, staff, patients, clients or constituents. Create a new survey by working with our staff experts or adapt an existing survey tool designed for mail outs or web.

Using our secure web portal you can view results in real time and get reports instantly that aggregate the results and show trend analysis. Using interactive voice, get the highest response rates possible and eliminate the wait time for mailing out surveys by post or email.

Speed time to market and time to productivity:

Our customers use surveys to ensure quality service, gain reliable data to pursue new projects and funding, and to ensure that their clients know that they care. Interactive surveys are a great way to connect with your clients and improve your operations based on real feedback.

Some of the surveys that we offer include:

  • Student engagement (Scaller)
  • Medical research
  • Patient satisfaction
  • Appointment follow up
  • Electoral


Surveys

Features

Accept Student Payments

Secure Interactive Voice Response (IVR) Credit Card Processing in a certified PCI compliant environment.

More Ways to Engage

Scaller provides more ways engages with students and improve retention and other outcomes.

Natural Interactions

Provide a more natural experience for students with conversational interactions.

Cloud Ready

No IT infrastructure? No problem. We offer our student engagement software as a cloud service.

Privacy & Security Compliant

Rest easy knowing that your students' information is kept secure.

Detailed Reporting

Easily see who was contacted when, their responses to questions, and whether they require follow up from a live agent.

Multiple Modes of Contact

Connect with clients using interactive voice calls, text messages, and email.

High Client Acceptance

Our expertise in handling client calls leads to enthusiastic acceptance of our technology even among seniors.

Interactive Follow Up Calls

Our post discharge follow up calls will ask clients questions specific to their case and record their responses.

More About

Surveys

Part of the Communicate Family

Bundle and save when you pair

Surveys

with other Communicate modules

Find Out More

Questions? Let us help.

Let us show you how our solutions can work for you.

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Case Studies

and More

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Engage and Retain Students with a Virtual Hug

Imagine being able to provide a virtual hug to students through an automated interactive call. Research has found that student drop-out rates can be reduced significantly in cases where outreach and intervention are initiated in the first six weeks of the semester.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

OCAD University and Ryerson University's Experience with Scaller

A joint presentation by Kelly Dickinson, OCAD University and Kinam Kim, Ryerson University* February 11, 2015

OCAD University and Ryerson University's Experience with Scaller

A joint presentation by Kelly Dickinson, OCAD University and Kinam Kim, Ryerson University* February 11, 2015

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.