Scaller™ is a proven, easy-to-use interactive voice response student engagement solution designed in collaboration with education partners. Scaller reaches out to students by phone to identify their needs and help them achieve academic success.
Scaller targets students at all points of the academic life cycle: Application, Conversion, Yielding, Onboarding, Retention, and Graduation or Dropout.
Did you know that in a recent survey 42% of millennials said they would rather clean a toilet than speak to an agent on the phone?
What that means for higher education is that you can benefit from an end-to-end interactive automated voice solution (IVR) that allows students to complete routine registration steps, make payments, and even get information about programs or services, without ever having to speak to an agent. A well-designed, user-friendly IVR speaks to the millennial’s need to self-serve.
Scaller student engagement software provides universities and colleges with more than just a student retention solution. Scaller automatically engages with students for many purposes:
student retention IVR, faculty and administrators can reach out to
students very quickly and determine each student’s needs during critical
times. Personalized messages or instructions can be sent and real-time
acknowledgement and feedback is collected.
Scaller provides academic staff with at-a-glance reporting on
students' level risk and commitment. Students experiencing difficulty
in any area are flagged. This empowers facilitators to focus time and
attention on those at-risk students and connect them with existing
resources and support services.