Sean White is Team Lead of Telecom Support and Customer Care. In this role, Sean serves as the main liaison between Vocantas and the customer post deployment. Sean represents the Customer Care group, identifying opportunities to improve service and maximize efficiencies. Sean also troubleshoots Computer Telephony integrations of varying scale and security levels to provide solutions to performance issues. Analyzing software and hardware requirements and informatics operations, generating, maintaining and distributing technical product documentation, and tracking and managing support tickets comprise the rest of Sean’s responsibilities.
Before joining the Vocantas team, Sean held the position of Technical Specialist at NexInnovations Inc., where his responsibilities included desk-side support, providing network security, software integration,and client satisfaction. Sean also executed large-scale rollout of desktop and laptop computers and printers.
Sean holds a Network & Internet Security Specialist diploma from CDI College.