To maintain Vocantas’ reputation for its strict adherence to Canadian and North American privacy regulations (PIPEDA and HIPPA), the following policies and procedures are implemented with regards to the initiation of an automated telephone call as well as the management of the data collected during the call.
Unless specifically requested by our client, Vocantas does not use an individual's proper name during the telephone call. A unique identifier for each contact is requested from the client as well as a corresponding telephone number. The unique identifier can be any number or alpha-numeric combination. This information is required so that our clients may contact the correct individual if required.
All connected calls will request the recipient to confirm that they are the designated occupant of the number that was contacted. If the caller confirms that they are the correct occupant, they will be asked if they agree to participate in the survey. If the caller is not the correct occupant, the call will be retried at another time and the system will hang up. If the caller does not agree to participate in the survey, they will be thanked and the system will hang up. If the caller confirms that they are the correct occupant, they will be asked the survey questions and the data will be collected.
Data collected from the calls is availabe through a secure write-only web service. Each site can individually upload information and review reports, however by secure password and administrative settings users can view all data. Any change to the designated administrative contact must be confirmed in advance in writing.