The retail and hospitality industry has unique concerns, such as having a store properly staffed while gaming properties need to follow various rules and regulations. Vocantas Communicate™ is a proven solution that helps organizations avoid costly missteps, scheduling conflicts and increased labor costs. Communicate addresses the needs of the retail and hospitality industry to help ensure your establishment is in compliance with all rules and regulations by communicating with large groups of employees by phone, text and email in mere minutes – no more manual phone calls. Eliminate uncertainty – every communication is interactive, trackable and auditable.
The Communicate product line for the retail and hospitality industry includes:
Enables employees to call in or text an absence or lateness and provide details on when they will arrive or return to work. In addition, WF Self-Serve with Punch functionality enables employees to call to indicate a punch or a job transfer. When Punch is used, managers are notified immediately and paycodes can be updated. Punch provides two-way communication with real-time interactive responses.
Automated interactive notification by text, voice, web portal and email is sent to your staff allowing schedulers to manage multiple shift call outs simultaneously and to fill shifts efficiently without needing to make time-consuming individual phone calls.
Features and Benefits of Communicate:
- Engage team members across generations with different methods of communication
- Deliver a superior guest experience
- Improve workforce management
- Allocate the right team member at the right place, at the right time
- Audit and track in real time with robust reporting capabilities, ensuring establishment is in compliance with all rules and regulations
- Diminish the opportunity for human error
- Multiple languages and speech recognition are supported