Service and Delivery

Labor-free Scheduling

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Service and Delivery

Fast, automated communication with large groups of employees can transform your business. WF Self-Serve, part of the Vocantas Communicate™ product line, module keeps your facility running smoothly by offering interactive automated communication with your staff to notify you when employees are running late or will be absent and to fill vacancies quickly and efficiently. In addition, employees can punch in/out and transfer job locations via an interactive phone call. Automated Shift Fill, another Communicate module, automatically contacts hundreds of employees by text, phone, web portal and email with information regarding open shifts.

Keep your services uninterrupted and your deliveries on time by automating your workforce scheduling practices.

Features and Benefits
  • Provides two-way communication with real-time interactive responses
  • Better flexibility for employees encourages work-life balance with multiple modes of communication
  • Paycodes can be updated in your scheduling system
  • System is fast is and easy to use
  • Offers real-time robust reporting capabilities for tracking and auditing purposes, decreasing grievances
  • Management can track trends, drill down to individual employee’s habits (e.g., are they consistently late or absent Monday mornings)
  • Opportunity for human error diminished
  • Supports multiple languages and speech recognition

Emergency Notification is a hosted solution that ensures your organization is always ready to react to any incident 24 hours a day, seven days a week. A message from Emergency Notification can include to stay off the premises or a request for additional staff to present themselves at the facility to deal with the incident. Either way, Emergency Notification provides two-way communication between the organization and employees.

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We have solutions for more industries

Healthcare

The healthcare industry, especially the senior living environment, requires tech-based solutions to help them better manage their workforce since labor consistently accounts for one of the greatest operational expenses and directly correlates to resident and employee satisfaction and care outcomes.
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Improve Patient and Staff Satisfaction

Higher Education

Engaging with your students at every point in the student life cycle is critical. Vocantas has been helping colleges and universities provide interactive communication with students for more than a decade.
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Engage Students. Improve Student Retention

Manufacturing

Cutting-edge technologies, industry trends and best practices are all part of the manufacturing industry. To ensure that you keep up with the demands of the industry, you need a multimodal, two-way interactive employee communication solution that seamlessly integrates to your scheduling system.
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Enable your employees to notify you of their absences, latenesses and punches

Retail and Hospitality

The retail and hospitality industry has unique concerns, such as having a store properly staffed while gaming properties need to follow various rules and regulations. Vocantas Communicate™ is a proven solution that helps organizations avoid costly missteps, scheduling conflicts and increased labor costs.
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Intelligent Scheduling with Vocantas Communicate

Utilities

Utilities OnCall is an all-in-one self-service and customer service software solution for public utilities companies that is cost effective and delivers a high level of service.
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Improve Service Levels While Lowering Operating Costs

All Industries

Vocantas is your communications partner – whatever your organization’s size and whatever your industry, we want to help you keep the lines of communication open.
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Smart communication technologies for all Industries

Related Articles

Learn more about how our solutions work for

Service and Delivery

Case Study: Automated Shift Fill Eliminates Manual Calls and Increases Employee Morale

A longterm and respite care facility for those 18 years and older in London, Ontario, was looking to automate call outs to cover nursing shifts in the scheduling department. This facility selected Automated Shift Fill (ASF), a module within Vocantas Communicate™.

Case Study: Automated Shift Fill Eliminates Manual Calls and Increases Employee Morale

A longterm and respite care facility for those 18 years and older in London, Ontario, was looking to automate call outs to cover nursing shifts in the scheduling department. This facility selected Automated Shift Fill (ASF), a module within Vocantas Communicate™.

Communicate Product Information

Communicate™, whether cloud- or premise-based, has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Communicate Product Information

Communicate™, whether cloud- or premise-based, has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Notifier Module Information

A module of the Communicate™ platform, Notifier automatically calls patients to remind them of their appointments and of any pre-appointment instructions.

Notifier Module Information

A module of the Communicate™ platform, Notifier automatically calls patients to remind them of their appointments and of any pre-appointment instructions.

Automated Shift Fill Module Information

A module of the Communicate™ platform, Automated Shift Fill, contacts your employees via text, phone, web portal and email to offer open shifts.

Automated Shift Fill Module Information

A module of the Communicate™ platform, Automated Shift Fill, contacts your employees via text, phone, web portal and email to offer open shifts.

WF Self-Serve Module Information

Vocantas provides multi-channel, two-way interactive employee communication solutions into your scheduling system. Now features Punch functionality. Also includes text and phone to allow employees to report lateness or absence.

WF Self-Serve Module Information

Vocantas provides multi-channel, two-way interactive employee communication solutions into your scheduling system. Now features Punch functionality. Also includes text and phone to allow employees to report lateness or absence.

Emergency Notification Module Information

Emergency Notification is a hosted solution that ensures your organization is always ready to react to any incident 24 hours a day, seven days a week.

Emergency Notification Module Information

Emergency Notification is a hosted solution that ensures your organization is always ready to react to any incident 24 hours a day, seven days a week.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Is your emergency broadcast system giving you night sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

Is your emergency broadcast system giving you night sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.