Utilities

Improve Service Levels While Lowering Operating Costs

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Utilities

Utilities OnCall is an all-in-one self-service and customer service software solution for public utilities companies that is cost effective and delivers a high level of service.

Utilities OnCall is an enterprise solution that scales to any size with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows.

Features and Benefits:
  • Accepts bill payments over the phone from customers 24/7
  • Reduces accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time
  • Integrates out-of-the-box with your existing billing system
  • Save money while improving customer satisfaction
  • Measure customer satisfaction with automated surveys
  • Easy integration
  • Robust reporting and monitoring
  • Secure cloud and premise solution
  • Available 24/7
  • Privacy and Payment Card Industry (PCI) compliant
  • Fast return on investment

Measure Customer Satisfaction

Our public utilities software solutions allow you to monitor and measure customer satisfaction with automated interactive voice response surveys.
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  • Gather feedback for bench marking.
  • Determine customer satisfaction over new policies.
  • Assess customer impact after major outages.
  • Track issues and monitor trends in advance of an escalated concern.

Automate Your Customer Service

Improve Customer Service Operations by offering comprehensive 24-hour, anytime/anywhere interaction with our public utilities interactive voice software solutions.
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As many as 66% of customer service requests are for simple account information. Our public utilities software can automate routine customer service tasks.

Customer Actions
  • Bill payments
  • Balance and payment inquiries
  • Automated meter reading
  • Outage notifications
Accounts Receivable
  • Overdue account notifications
  • Collections calls

Secure Cloud & Premise Solutions

Let us take on the monitoring and hosting of your solution at our secure facility that is PCI compliant.
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Savings & Convenience
  • Save on procurement, deployment, and operating costs with a secure cloud-hosted solution as a monthly service.
  • Ensure that every credit card transaction is safe and secure with our fully PCI compliant solutions.
  • 100% cloud-hosted solutions boast 99.9% up time.
  • Options to fit any budget!
Ultimate Control
  • Maintain ultimate control with our solutions installed on-premise in your data center.

Real Benefits

Our public utilities software solutions were built in collaboration with industry partners to fulfill real business needs.
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Improve Customer Service Operations
  • Automated, comprehensive 24-hour, anytime/anywhere customer interactions.
  • Reduce ongoing customer service costs.
  • Increase customer satisfaction.
  • Minimize customer support spikes with brief and efficient customer notifications.
Increase Revenue and Cash Flow
  • Reduce late bill payments.
  • Reduce customer service costs.
  • Free-up skilled resources so they are available to  handle complex customer issues or projects.
  • Improve consumer confidence and company image, gaining you more customers.

Utilities

Business Needs

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We have solutions for more industries

Healthcare

The healthcare industry, especially the senior living environment, requires tech-based solutions to help them better manage their workforce since labor consistently accounts for one of the greatest operational expenses and directly correlates to resident and employee satisfaction and care outcomes.
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Improve Patient and Staff Satisfaction

Higher Education

Engaging with your students at every point in the student life cycle is critical. Vocantas has been helping colleges and universities provide interactive communication with students for more than a decade.
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Engage Students. Improve Student Retention

Manufacturing

Cutting-edge technologies, industry trends and best practices are all part of the manufacturing industry. To ensure that you keep up with the demands of the industry, you need a multimodal, two-way interactive employee communication solution that seamlessly integrates to your scheduling system.
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Enable your employees to notify you of their absences, latenesses and punches

Retail and Hospitality

The retail and hospitality industry has unique concerns, such as having a store properly staffed while gaming properties need to follow various rules and regulations. Vocantas Communicate™ is a proven solution that helps organizations avoid costly missteps, scheduling conflicts and increased labor costs.
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Intelligent Scheduling with Vocantas Communicate

Service and Delivery

Fast, automated communication with large groups of employees can transform your business - by keeping more money in your organization's pocket while increasing efficency.
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Labor-free Scheduling

All Industries

Vocantas is your communications partner – whatever your organization’s size and whatever your industry, we want to help you keep the lines of communication open.
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Smart communication technologies for all Industries

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Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Utilities OnCall Product Sheet

Utilities OnCall Product Sheet

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.