• Gather feedback for bench marking.
  
• Determine customer satisfaction over new policies.
• Assess customer impact after major outages.
• Track issues and monitor trends in advance of an escalated concern.

As many as 66% of customer service requests are for simple account information. Our public utilities software can automate routine customer service tasks.

Customer Actions

• Bill payments
• Balance and payment inquiries
• Automated meter reading
• Outage notifications

Accounts Receivable

• Overdue account notifications
• Collections calls

Savings & Convenience

• Save on procurement, deployment, and operating costs with a secure cloud-hosted solution as a monthly service.
  
• Ensure that every credit card transaction is safe and secure with our fully PCI compliant solutions.
• 100% cloud-hosted solutions boast 99.9% up time.
• Options to fit any budget!

Ultimate Control

• Maintain ultimate control with our solutions installed on-premise in your data center.

Improve Customer Service Operations

• Automated, comprehensive 24-hour, anytime/anywhere customer interactions.
  
• Reduce ongoing customer service costs.
• Increase customer satisfaction.
• Minimize customer support spikes with brief and efficient customer notifications.

Increase Revenue and Cash Flow

• Reduce late bill payments.
• Reduce customer service costs.
• Free-up skilled resources so they are available to  handle complex customer issues or projects.
• Improve consumer confidence and company image, gaining you more customers.