Utilities

Improve service levels. Lower operating costs.

We Know

Utilities

In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition.

Vocantas offers public utilities providers with cost-effective software solutions for delivering a higher level of service.

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Measure Customer Satisfaction

Our public utilities software solutions allow you to monitor and measure customer satisfaction with automated interactive voice response surveys.
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  • Gather feedback for bench marking.
  • Determine customer satisfaction over new policies.
  • Assess customer impact after major outages.
  • Track issues and monitor trends in advance of an escalated concern.

Automate Your Customer Service

Improve Customer Service Operations by offering comprehensive 24-hour, anytime/anywhere interaction with our public utilities interactive voice software solutions.
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As many as 66% of customer service requests are for simple account information. Our public utilities software can automate routine customer service tasks.

Customer Actions
  • Bill payments
  • Balance and payment inquiries
  • Automated meter reading
  • Outage notifications
Accounts Receivable
  • Overdue account notifications
  • Collections calls

Secure Cloud & Premise Solutions

Let us take on the monitoring and hosting of your solution at our secure facility that is PCI compliant.
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Savings & Convenience
  • Save on procurement, deployment, and operating costs with a secure cloud-hosted solution as a monthly service.
  • Ensure that every credit card transaction is safe and secure with our fully PCI compliant solutions.
  • 100% cloud-hosted solutions boast 99.9% up time.
  • Options to fit any budget!
Ultimate Control
  • Maintain ultimate control with our solutions installed on-premise in your data center.

Real Benefits

Our public utilities software solutions were built in collaboration with industry partners to fulfill real business needs.
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Improve Customer Service Operations
  • Automated, comprehensive 24-hour, anytime/anywhere customer interactions.
  • Reduce ongoing customer service costs.
  • Increase customer satisfaction.
  • Minimize customer support spikes with brief and efficient customer notifications.
Increase Revenue and Cash Flow
  • Reduce late bill payments.
  • Reduce customer service costs.
  • Free-up skilled resources so they are available to  handle complex customer issues or projects.
  • Improve consumer confidence and company image, gaining you more customers.

Utilities

Business Needs

Telephone Payment Processing

Utilities

Products

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We have solutions for more industries

Healthcare

Over 15 years of collaboration with healthcare experts has gone into the development of our Healthcare communications solutions. Created to meet the need for more effective patient monitoring, and reducing the burden on clinic staff, CallAssure solves many of the challenges facing healthcare professionals.
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Save money. Improve patient and staff satisfaction.

All Industries

Vocantas is your communications partner – whatever your organization’s size and whatever your industry, we want to help you keep the lines of communication open.
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Smart communication solutions for all industries.

Higher Education

Improve student retention rates at Colleges and Universities with our solutions for higher education. We connect students with existing support services proactively.
Learn More

Engage students. Improve student retention. 

Manufacturing

We know how important it is to keep your production lines moving. Unexpected vacancies in your schedule can slow down production, cost you money and create unnessecary delays.
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Add efficiency and ease to your staff scheduling.

Retail and Hospitality

Quick and efficient staff scheduling practices and workforce management offer you opportunities to save money while eliminating time-consuming and error-prone manual processes.
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Worry less. Automate more.

Service and Delivery

Fast, automated communication with large groups of employees can transform your business - by keeping more money in your organization's pocket while increasing efficency.
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Labor-free scheduling

Related Articles

Learn more about how our solutions work for

Utilities

Emergency Notification Module Information

Emergency Notification is a hosted solution that ensures your organization is always ready to react to any incident 24 hours a day, seven days a week.

Emergency Notification Module Information

Emergency Notification is a hosted solution that ensures your organization is always ready to react to any incident 24 hours a day, seven days a week.

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Keeping Data Secure: TLS 1.0 Retirement

Each day new security vulnerabilities are discovered online. The longer protocols are available, the more insecure sites can become over time. Transport layer security (TLS) is a cryptographic protocol used to establish a secure communication channel between systems; it’s what keeps web-based information secure.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Utilities OnCall Product Sheet

Utilities OnCall Product Sheet

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.
All Industries
Retail and Hospitality
Service and Delivery
Manufacturing
Utilities
Higher Education
Healthcare