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Utilities

Utilities OnCall is an all-in-one self-service and customer service software solution for public utilities companies that is cost effective and delivers a high level of service.

Utilities OnCall is an enterprise solution that scales to any size with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows.

Features and Benefits:

Accepts bill payments over the phone from customers 24/7
Reduces accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time
Integrates out-of-the-box with your existing billing system
Save money while improving customer satisfaction
Measure customer satisfaction with automated surveys
Easy integration
Robust reporting and monitoring
Secure cloud and premise solution
Available 24/7
Privacy and Payment Card Industry (PCI) compliant
Fast return on investment

Measure Customer Satisfaction

Our public utilities software solutions allow you to monitor and measure customer satisfaction with automated interactive voice response surveys.

Gather feedback for bench marking.
Determine customer satisfaction over new policies.
Assess customer impact after major outages.
Track issues and monitor trends in advance of an escalated concern.

Automate Your Customer Service

Improve Customer Service Operations by offering comprehensive 24-hour, anytime/anywhere interaction with our public utilities interactive voice software solutions.

As many as 66% of customer service requests are for simple account information. Our public utilities software can automate routine customer service tasks.

Customer Actions

Bill payments
Balance and payment inquiries
Automated meter reading
Outage notifications

Accounts Receivable

Overdue account notifications
Collections calls

Secure Cloud & Premise Solutions

Let us take on the monitoring and hosting of your solution at our secure facility that is PCI compliant.

Savings & Convenience

Save on procurement, deployment, and operating costs with a secure cloud-hosted solution as a monthly service.
Ensure that every credit card transaction is safe and secure with our fully PCI compliant solutions.
100% cloud-hosted solutions boast 99.9% up time.
Options to fit any budget!

Ultimate Control

Maintain ultimate control with our solutions installed on-premise in your data center.

Real Benefits

Our public utilities software solutions were built in collaboration with industry partners to fulfill real business needs.

Improve Customer Service Operations

Automated, comprehensive 24-hour, anytime/anywhere customer interactions.
Reduce ongoing customer service costs.
Increase customer satisfaction.
Minimize customer support spikes with brief and efficient customer notifications.

Increase Revenue and Cash Flow

Reduce late bill payments.
Reduce customer service costs.
Free-up skilled resources so they are available to handle complex customer issues or projects.
Improve consumer confidence and company image, gaining you more customers.

Utilities

Business Needs

Utilities

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