Engaging with your students at every point in the student life cycle is critical. Vocantas has been helping colleges and universities provide interactive communication with students for more than a decade. Whether calling to connect with a student about their progress, their course selection or to make a payment on their account, Vocantas helps you provide branded, professional, interactive, automated calls in the voice of YOUR college or university.
Our Scaller solution helps improve retention rates at colleges and universities. We enable you to connect students with existing support services and resources proactively through interactive voice calls. This systematic, repeatable contact improves student relations, satisfaction levels and student retention rates. In fact, based on research conducted by Ryerson University, 86% of students who received the interactive call were informed of at least one resource that they did not know existed.
Features and Benefits of Scaller:
Identify at-risk students and student needs
Improve student retention rates
Increase student success rates
Our Higher Education student engagement software can increase your revenue stream with little effort on your part.
Convert accepted students into paying students
Automatically reach out to students who have not responded to their offer of acceptance and provide information to help them change their mind.
Increase Student Retention
Each student retained saves you money.
Satisfy your Curiosity
Use our interactive voice solutions to carry out student satisfaction surveys with results delivered quickly through our easy-to-use student survey solution designed specifically for Colleges and Universities.
Results are delivered within hours of the survey
completion to a user-friendly web interface.
Results demonstrate that the highest response
rates to student surveys are through Interactive Voice Response (IVR).
Learn what your students are thinking... what they like and don't like about available services.
Learn why students have chosen not to return so you can fix it.
Fulfill Real Needs
We designed our student retention and student payments solutions in collaboration with industry partners to meet the real need for more effective student engagement.
Our higher education communications software solves many of the challenges faced in higher education...
Increasing student awareness of programs and resources available to them
Alerting administrators immediately to students in need of intervention
Providing measurement regarding the effectiveness of programs and services
Improving the level of insight available to faculty and ensuring an efficient allocation of resources in areas of highest need
Improving student relations, and satisfaction levels
Identify At-Risk Students Fast
Scaller IVR provides academic staff with at-a-glance reporting on students' level of risk and commitment. Students experiencing difficulty in any area will be flagged for follow-up.
Faculty and administrators can reach out to students quickly
during critical times, sending personalized messages or instructions and
collecting real-time acknowledgement and feedback through our student retention
interactive voice system.
Empower facilitators to focus time and attention
on those students requiring their support.
Decrease levels of stress and uncertainty.
At-risk students become model students when
connected with the right support services and resources.
Industry Best Feature Set
Our Higher Education student retention and student payment solutions boast an impressive set of features to address all of your needs.
Inbound interactive phone solution for admissions information, course selection, payments and more
Outbound interactive calls with specific actions – collections, complete registration process and more
Secure credit card and e-check payments over the phone
Integration with your existing payment processor
Real time reports of every call with all details available in a secure web portal with reporting built in
Transfer to agent upon request
Configurable call flows and scripts
Transfer of data via secure VPN (batch update) or complete integration to your student CRM
And all in a completely secure PCI compliant environment!
Proven Student Retention
The success of our student retention solutions is supported by research done at Ryerson University.
A substantial increase in retention that
translates into real students not dropping out year after year.
Overwhelming positive feedback from students.
81% of students wanted the student retention program
OURA Conference Presentation Every Student Counts: Two Institutions Use Two Approaches and One Early Alert Technology Solution to Retain Students
A joint presentation by Kelly Dickinson, OCAD University and Kinam Kim, Ryerson University*
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