Convert accepted students into paying students

• Automatically reach out to students who have not responded to their offer of acceptance and provide information to help them change their mind.

Increase Student Retention

• Each student retained saves you money.

• Results are delivered within hours of the survey completion to a user-friendly web interface.
• Results demonstrate that the highest response rates to student surveys are through Interactive Voice Response (IVR).
• Learn what your students are thinking... what they like and don't like about available services.
• Learn why students have chosen not to return so you can fix it.

• Increasing student awareness of programs and resources available to them
• Alerting administrators immediately to students in need of intervention
• Providing measurement regarding the effectiveness of programs and services
• Improving the level of insight available to faculty and ensuring an efficient allocation of resources in areas of highest need
• Improving student relations, and satisfaction levels

Faculty and administrators can reach out to students quickly during critical times, sending personalized messages or instructions and collecting real-time acknowledgement and feedback through our student retention interactive voice system.

• Empower facilitators to focus time and attention on those students requiring their support.
• Decrease levels of stress and uncertainty.
• At-risk students become model students when connected with the right support services and resources.

• Inbound interactive phone solution for admissions information, course selection, payments and more
• Outbound interactive calls with specific actions – collections, complete registration process and more
• Secure credit card and e-check payments over the phone
• Integration with your existing payment processor
• Real time reports of every call with all details available in a secure web portal with reporting built in
• Transfer to agent upon request
• Configurable call flows and scripts
• Transfer of data via secure VPN (batch update) or complete integration to your student CRM
• And all in a completely secure PCI compliant environment!

• A substantial increase in retention that translates into real students not dropping out year after year.
• Overwhelming positive feedback from students.
• 81% of students wanted the student retention program to continue.

OURA Conference Presentation
Every Student Counts: Two Institutions Use Two Approaches and One Early Alert Technology Solution to Retain Students 

A joint presentation by Kelly Dickinson, OCAD University and Kinam Kim, Ryerson University*

Read the Executive Summary