Healthcare

Save money. Improve patient and staff satisfaction.

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Healthcare

More than 15 years serving the healthcare community

Over the last 15+ years, Vocantas has partnered with many healthcare organizations across North America, using its proven successful interactive voice response (IVR) systems to improve patient and staff satisfaction, reduce hospital costs, improve efficiency, and save organizations money. 

Our healthcare communications solutions act as an extension of the hospital or clinic’s existing database and infrastructure and make automated interactive calls to patients, caregivers, and hospital staff.

Fully Configurable and Scalable

Fully configurable and scalable, our healthcare communications solution software is flexible enough to be used in any healthcare setting.
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Easy Configuration

  • Administrator web interface available anytime anywhere.
  • Easy configuration of all parameters for total control.

Versatile Contact Rules

  • Number of retries
  • Mode of contact (voice, text, email, etc.)
  • Sequence of contact (if more than one mode)
  • Ad-hoc custom messaging
  • And much more

Scale to Any Size

  • Make calls to any number of employees in any time frame required.

Privacy & Security Compliant

We use industry best practices to ensure that data is kept secure and only authorized personnel can access it.
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Privacy

Our Healthcare communications solutions strictly adhere to privacy policies in both Canada and the U.S. 

We support:

  • REB
  • HIPPA
  • PIPEDA
  • FIPPA

Security

  • Our cloud hosted healthcare systems reside in a PCI compliant facility.
  • All solutions include robust and configurable role-based access and work with all major authentication protocols.

Solutions for All Clinics and Hospitals

Our Healthcare Communications solutions are compatible with all types of medical programs in different healthcare environments.
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Our Successful Healthcare Deployments

  • Chronic Disease Clinics
  • Patient Satisfaction Surveys
  • Anti-Coagulation Clinics
  • Smoking Cessation Programs
  • Diagnostic Imaging Units
  • Post Discharge Follow Up
  • Pre-op Intake
  • Compliance Reminders
  • Medication Dosing
  • Appointment Reminders
  • Staff Scheduling
  • Hospital Day Surgery Units
  • Home Healthcare Agencies

Improve Compliance, Outcomes, and Satisfaction

Systematic, repeatable contact through interactive voice calls improves patient compliance, clinical outcomes and patient satisfaction.
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Vocantas provides medical solutions that require no devices in the patient’s homes. Using only the telephone, our Healthcare communications solutions will connect with your patients to:

  • Collect health related information
  • Deliver essential  information in support of individual care plans
  • Carry out patient satisfaction surveys
  • Deliver dosing information
  • Provide appointment reminder information
  • Improve the overall patient experience

Collaboratively Developed

Over a decade of collaboration with healthcare experts has gone into the development of our Healthcare solutions so they meet real healthcare patient communication challenges.
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Our Healthcare solutions are part of our CallAssure IVR medical solution platform and were created to meet real clinical needs:

  • More effective patient monitoring
  • Reducing the burden on clinic staff
  • Reducing time constraints and enabling proactive patient  follow-up without added burden to staff
  • Providing a proven reduction in adverse events, improving patient safety
  • Allowing the efficient capture of personalized and up-to-date information, which is immediately imported into patient profiles
  • Carrying out patient satisfaction surveys which improve the overall patient experience. 

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Healthcare

Business Needs

Staff Scheduling Automation

Healthcare Communications

Auditable Processes

Broadcast Communication

Integration

Healthcare

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We have solutions for more industries

All Industries

Vocantas is your communications partner – whatever your organization’s size and whatever your industry, we want to help you keep the lines of communication open.
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Smart communication solutions for all industries.

Higher Education

Improve student retention rates at Colleges and Universities with our solutions for higher education. We connect students with existing support services proactively.
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Engage students. Improve student retention. 

Manufacturing

We know how important it is to keep your production lines moving. Unexpected vacancies in your schedule can slow down production, cost you money and create unnessecary delays.
Learn More

Add efficiency and ease to your staff scheduling.

Retail and Hospitality

Quick and efficient staff scheduling practices and workforce management offer you opportunities to save money while eliminating time-consuming and error-prone manual processes.
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Worry less. Automate more.

Service and Delivery

Fast, automated communication with large groups of employees can transform your business - by keeping more money in your organization's pocket while increasing efficency.
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Labor-free scheduling

Utilities

In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition. Vocantas offers public utilities providers with cost-effective software solutions for delivering a higher level of service.
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Improve service levels. Lower operating costs.

Related Articles

Learn more about how our solutions work for

Healthcare

Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Fostering Employee Engagement

A quick YouTube and Google search shows numerous examples of employees exiting their job and leaving a lasting impression. One of the more famous exits is former JetBlue flight attendant, Steve Slater. After an incident with a female passenger he grabbed a few beers and slid down the plane’s emergency slide, but not before using the plane’s in-flight PA system to comment on the passenger.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Leaving A Trail Of Breadcrumbs

Digital or virtual assistants provide all the benefits of convenience while raising some privacy concerns since the user’s data is recorded and stored when a digital assistant is used.

Is your emergency broadcast system giving you night sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

Is your emergency broadcast system giving you night sweats?

You are sitting on the beach enjoying a beautiful morning at the ocean when your phone beeps with an incoming text: Ballistic Missile Threat – Take Shelter – This is not a drill.

Auto Shift Callout Feature Sheet

Connect with your employees on their terms with voice, text, and email shift scheduling.

Auto Shift Callout Feature Sheet

Connect with your employees on their terms with voice, text, and email shift scheduling.

CallAssure Healthcare IVR Feature Sheet

An Innovative Approach to Patient Safety

CallAssure Healthcare IVR Feature Sheet

An Innovative Approach to Patient Safety

Emergency Notification Product Sheet

Be prepared to react to any emergency 24/7.

Emergency Notification Product Sheet

Be prepared to react to any emergency 24/7.

Post Discharge Follow Up Product Sheet

Patient safety can be improved with consistent, reliable follow up.

Post Discharge Follow Up Product Sheet

Patient safety can be improved with consistent, reliable follow up.

Patient Reminder Product Sheet

Efficient and effective, automated patient reminders from Vocantas.

Patient Reminder Product Sheet

Efficient and effective, automated patient reminders from Vocantas.

Champlain CCAC - IVR Post Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Champlain CCAC - IVR Post Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Absence Reporting Product Sheet

Vocantas’ Absence Reporting module allows employees to call in to or text a centralized number to register an absence or that they will be late.

Absence Reporting Product Sheet

Vocantas’ Absence Reporting module allows employees to call in to or text a centralized number to register an absence or that they will be late.

Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

Interactive voice response technology for symptom monitoring and as an adjunct to the treatment of chronic pain

Translational Behavioural Medicine, Volume 2, Issue 1, pp 93-101 - March 2012

Interactive voice response technology for symptom monitoring and as an adjunct to the treatment of chronic pain

Translational Behavioural Medicine, Volume 2, Issue 1, pp 93-101 - March 2012

Research on Vocantas Chronic Disease Management IVR

Research presented at the Anticoagulation forum in Boston highlights the benefit of using Vocantas' Chronic Disease Management interactive voice software.

Research on Vocantas Chronic Disease Management IVR

Research presented at the Anticoagulation forum in Boston highlights the benefit of using Vocantas' Chronic Disease Management interactive voice software.

Champlain LHIN Patient Satisfaction Survey Case Study

Vocantas deployed a 3-week long interactive phone survey on behalf of the LHIN in February 2011.

Champlain LHIN Patient Satisfaction Survey Case Study

Vocantas deployed a 3-week long interactive phone survey on behalf of the LHIN in February 2011.

Effect of an Interactive Voice Response System on Oral Anticoagulant Management

Canadian Medical Association Journal Volume 180(9):927-33 - April 2009

Effect of an Interactive Voice Response System on Oral Anticoagulant Management

Canadian Medical Association Journal Volume 180(9):927-33 - April 2009

Automated Patient Assessments After Outpatient Surgery Using an Interactive Voice Response System

American Journal of Managed Care, Volume 14:429-436 - July 2008

Automated Patient Assessments After Outpatient Surgery Using an Interactive Voice Response System

American Journal of Managed Care, Volume 14:429-436 - July 2008

Using an Interactive Voice Response System to Improve Patient Safety Following Hospital Discharge

Journal of Evaluation in Clinical Practice ISSN 1356-1294 - July 2007

Using an Interactive Voice Response System to Improve Patient Safety Following Hospital Discharge

Journal of Evaluation in Clinical Practice ISSN 1356-1294 - July 2007

The Ottawa Health Research Institute (OHRI) Post Discharge Follow Up Case Study

As many as one-fifth of patients discharged from a hospital or managed care facility experience adverse events. Caused by drug effects, infection or therapeutic errors, these events can lead to disability and death if not caught.

The Ottawa Health Research Institute (OHRI) Post Discharge Follow Up Case Study

As many as one-fifth of patients discharged from a hospital or managed care facility experience adverse events. Caused by drug effects, infection or therapeutic errors, these events can lead to disability and death if not caught.
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