Your Industry

Our Expertise

Find Your Industry

We have extensive experience in many industries.

Healthcare

Over 15 years of collaboration with healthcare experts has gone into the development of our Healthcare communications solutions. Created to meet the need for more effective patient monitoring, and reducing the burden on clinic staff, CallAssure solves many of the challenges facing healthcare professionals.
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Save money. Improve patient and staff satisfaction.

All Industries

Vocantas is your communications partner – whatever your organization’s size and whatever your industry, we want to help you keep the lines of communication open.
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Smart communication solutions for all industries.

Higher Education

Improve student retention rates at Colleges and Universities with our solutions for higher education. We connect students with existing support services proactively.
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Engage students. Improve student retention. 

Manufacturing

We know how important it is to keep your production lines moving. Unexpected vacancies in your schedule can slow down production, cost you money and create unnessecary delays.
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Add efficiency and ease to your staff scheduling.

Retail and Hospitality

Quick and efficient staff scheduling practices and workforce management offer you opportunities to save money while eliminating time-consuming and error-prone manual processes.
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Worry less. Automate more.

Service and Delivery

Fast, automated communication with large groups of employees can transform your business - by keeping more money in your organization's pocket while increasing efficency.
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Labor-free scheduling

Utilities

In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition. Vocantas offers public utilities providers with cost-effective software solutions for delivering a higher level of service.
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Improve service levels. Lower operating costs.

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The Vocantas Advantage

Collaborative Partners

  • We are with you from start to finish and keep supporting you always.
  • Fun, reliable, and energized team – we love what we do and it shows.
  • We're not happy until you're happy!

We Know Your Business

  • We have experience with multiple industries.
  • Our technology responds to real-life business needs.

Flexible Infrastructure

  • Cloud, premise, and hybrid hosting options available.
  • Data centers to meet privacy and security needs.

Communications Experts

  • More than a decade of experience building interactive voice, text, and email solutions.
  • We know call flows!

Amazing Support

  • Friendly, local support, never outsourced.
  • 24/7 support available 365 days/year.
  • Our support team knows our applications inside and out.

We Speak Your Language

  • Our voice solutions support 54 languages.
  • Our scripts are designed to be friendly and conversational maximising the user experience.

The most powerful integrated communication solutions on the market,
At the most competitive total cost, 
With the best support, expertise and partner knowledge.

For more than a decade we have been committed to providing customers with the very best in interactive voice and communication solutions.

Large acute care hospitals rely on our solutions every day to communicate with their patients, providing critical care solutions solely based on Vocantas technology. National research organizations, universities, colleges and utilities rely on Vocantas technology to communicate reliably with their patients, students and customers every single day. Even global organizations such as the Red Cross use Vocantas technology to reach out to citizens during times of crisis and natural disasters.

Case Studies

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Region of Waterloo Fills Shifts with Vocantas Automated Shift Callout

The Region of Waterloo, located in the heart of southern Ontario’s greenbelt, needed to replace its existing communication system used to communicate with the paramedic services department regarding the availability of open shifts. Waterloo selected Vocantas Automated Shift Callout™, an interactive system using text, voice and email, to find relief for open shifts.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Case Study: Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Case Study: Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.

Case Study: Hôpital Montfort Uses CallAssure to Keep Patients Safe and Well Informed

Hôpital Montfort needed to increase quality of service and operational efficiency, and so they selected Vocantas’ CallAssure™ Interactive Voice Response (IVR) solution.