Communicate

Multi-modal Communication Solutions
Formerly known as CallAssure

What is Communicate™?

Communicate offers hosted- and premise-based multi-modal communication solutions, using interactive text, voice, and email. Communicate solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs.

The Communicate product line includes:

Automated Shift Fill

Automated interactive notification by text, voice (IVR), web portal and email is sent to your staff allowing schedulers to manage multiple shift callouts simultaneously and to fill shifts efficiently without needing to make time-consuming individual phone calls.

WF Self-Serve

Allows employees to call in or text an absence or lateness and provide details regarding when they will arrive or return to work.

Emergency Notification

Informs staff to stay away from a facility (i.e., due to inclement weather) or recall staff to a facility.

Notifier

Calls patients to remind them of their appointments and of any pre-appointment instructions, reducing no-show rate appointments. Vocantas adheres to strict data storage privacy and security protocols to ensure data is handled appropriately and in compliance with privacy regulation standards.

Surveys

Get results in real time with custom IVR calls to your customers, staff, patients, clients or constituents. Create a new survey by working with our staff experts or adapt an existing survey tool  designed for mail outs or web.

Communicate Modules

WF Self-Serve with Punch Functionality

Vocantas' WF Self-Serve module allows employees to call in to or text a centralized number to register an absence or lateness. The call flow allows employees to indicate a reason for their absence or lateness and enter a date and time for return to work.
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Be prepared for the unexpected.

Automated Shift Fill

Too many open shifts to fill and not enough time to fill them? Need to add efficiency and ease to filling open shifts? Automated Shift Fill saves time and money by introducing efficiency to your scheduling process
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Fills shifts faster.

Emergency Notification

Being prepared is the best way to offset the challenges we face when emergencies arise. Our Emergency Notification software will ensure you're prepared to react to any emergency 24/7.
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Information, fast.

Notifier

A full service solution for all healthcare providers, clinics, hospitals, and professional services. Eliminate voicemail tag, reduce no shows and ensure every client feels cared for.
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Automated interactive outreach.

Surveys

Get real-time results with custom interactive voice response (IVR) surveys for any organization and any need.
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Speed up time to market and productivity.

Questions? Let us help.

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More About Communicate

Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service, or engaging and retaining students to improve patient safety. Communicate (formerly CallAssure) has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Privacy Compliant

Communicate strictly adheres to privacy policies in both Canada and the U.S. (REB, HIPPA, PIPEDA).  Data is kept secure to ensure that only the appropriate personnel will have access to private information.

Read more about our IVR privacy policies

Bundle and Save

When you buy one Communicate product, you're opening the door to a great opportunity. Additional Communicate products can be procured under the same licensing agreement at a discounted rate.