Communicate offers hosted- and premise-based multi-modal communication solutions, using interactive text, voice, and email. Communicate solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs.
The Communicate product line includes:
Automated interactive notification by text, voice (IVR), web portal and email is sent to your staff allowing schedulers to manage multiple shift callouts simultaneously and to fill shifts efficiently without needing to make time-consuming individual phone calls.
Allows employees to call in or text an absence or lateness and provide details regarding when they will arrive or return to work.
Informs staff to stay away from a facility (i.e., due to inclement weather) or recall staff to a facility.
Calls patients to remind them of their appointments and of any pre-appointment instructions, reducing no-show rate appointments. Vocantas adheres to strict data storage privacy and security protocols to ensure data is handled appropriately and in compliance with privacy regulation standards.
Get results in real time with custom IVR calls to your customers, staff, patients, clients or constituents. Create a new survey by working with our staff experts or adapt an existing survey tool designed for mail outs or web.
Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service, or engaging and retaining students to improve patient safety. Communicate (formerly CallAssure) has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.
Communicate strictly adheres to privacy policies in both Canada and the U.S. (REB, HIPPA, PIPEDA). Data is kept secure to ensure that only the appropriate personnel will have access to private information.
Read more about our IVR privacy policies
When you buy one Communicate product, you're opening the door to a great opportunity. Additional Communicate products can be procured under the same licensing agreement at a discounted rate.
