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Ottawa Full Time

Implementation Specialist – (Remote)

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About the Position

Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first.

Among the Implementation Specialist’s duties will be to evaluate, plan, install, configure and deploy complex web and telephony applications in a distributed environment, including many cloud-based (hosted) and premise-based software components, and to upgrade existing applications. Post-deployment, the Specialist will be responsible for knowledge transfer to customer support and may be called upon for investigation/troubleshooting of escalated customer-reported issues.

Technical Qualifications:

  • Knowledge of web application, networking technologies, administration and troubleshooting tools
  • Working knowledge of SQL and database technologies/tools
  • Experience with domain environments (Active Directory or LDAP, SAML2, etc.)
  • Understanding of VOIP telephony concepts
  • Basic scripting experience in Windows and/or Linux

Skills considered assets:

  • Experience deploying and configuring .NET web applications in a Windows Server environment
  • Experience working in a VM environment (preferably VMWare)
  • Microsoft Windows Server and Linux administration
  • Experience troubleshooting networked applications
  • Telephony(PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting
  • Automated speech recognition (ASR) and IVR applications
  • Experience with system level quality assurance (QA)
  • Experience with project management methodologies

Non-Technical Qualifications:

  • Excellent written and verbal communication skills in English
  • Excellent customer relations and customer support skills
  • Self-starter with excellent problem-solving skills
  • Good analytical and troubleshooting skills
  • Ability to multi-task and work independently
  • Ability to direct and assist in problem resolution

Education:

  • College or University degree from a Computer Science or related program
  • Professional courses and certifications considered an asset

Please apply here or forward your resume in Word or pdf format with Implementation Specialist in the subject line to careers@vocantas.com.

We thank all applicants for their interest but only those selected for an interview will be contacted.

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