Vocantas Career Opportunity

Customer Support Professional (2 positions)

Posted on: 
June 19, 2020

Overview

If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas. You should be a passionate go-getter, with a deep desire to ensure that customers always come first.

Please forward all resumes in Word or PDF format as well as desired compensation, in the subject line to careers@vocantas.com.

All candidates must be currently eligible to work in Canada.

We thank all applicants for their interest and only those selected for an interview will be contacted directly.

Duties

Responsibilities:

Your main responsibilities will be to provide post-sales technical support for clients using a hands-on approach, with a thorough understanding of the products, configurations and the best practices in programming voice applications in the Microsoft .NET environment.

Technical Qualifications

· Experience working in Windows, Visual Basic and Microsoft Visual Studio including .NET (C#) environment

· Experience working with multiple Windows OS’s; Windows 8, Windows 10, Windows server, etc., as well as Linux

· Working knowledge of basic SQL commands and MS SQL

Non-Technical Qualifications

· Must have good written and verbal communication skills in English

· Self-starter with excellent problem-solving skills

· Good analytical and troubleshooting skills

· Ability to multi-task and work independently

· Ability to direct and assist in problem resolution

· Strong communication skills with a specific talent for dealing with senior management of end user customers in hospital, academic and utility settings

· At least 5 years of direct technical or customer support experience

· Be willing to share rotation for off hours support and be reachable by cell phone

· Ability to travel (valid passport and driver’s license)

Must-Have Skills and Experience

Computer Science, Math or Engineering degree, and/or relevant telecom or network experience

Nice to Have Skills and Experience

· Telephony (i.e. PBXs, Telco, CTI cards) and PC knowledge; Dialogic card knowledge

· Knowledge of Microsoft Speech Server and Speech SDK

· Knowledge of hardware installation and configuration

· Experience working in a VM environment (preferably VMWare)

· Previous IVR (Interactive Voice Response) system development experience

· In-depth knowledge of signaling protocols (i.e. VOIP, SIP, H.323, ISDN, T1 RB)

· Experience with low-level Telecom configuration and analysis and troubleshooting

· Bilingualism in French and/or Spanish would be an asset

How to Apply


Please note that we will only contact candidates who have been selected for an interview

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