About the Position

Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first.

Among the Implementation Specialist’s duties will be to evaluate, plan, install, configure and deploy complex web and telephony applications in a distributed environment, including many cloud-based (hosted) and premise-based software components, and to upgrade existing applications. Post-deployment, the Specialist will be responsible for knowledge transfer to customer support and may be called upon for investigation/troubleshooting of escalated customer-reported issues.

Technical Qualifications:

• Knowledge of web application, networking technologies, administration and troubleshooting tools
• Working knowledge of SQL and database technologies/tools
• Experience with domain environments (Active Directory or LDAP, SAML2, etc.)
• Understanding of VOIP telephony concepts
• Basic scripting experience in Windows and/or Linux

Skills considered assets:

• Experience deploying and configuring .NET web applications in a Windows Server environment
• Experience working in a VM environment (preferably VMWare)
• Microsoft Windows Server and Linux administration
• Experience troubleshooting networked applications
• Telephony(PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting
• Automated speech recognition (ASR) and IVR applications
• Experience with system level quality assurance (QA)
• Experience with project management methodologies

Non-Technical Qualifications:

• Excellent written and verbal communication skills in English
• Excellent customer relations and customer support skills
• Self-starter with excellent problem-solving skills
• Good analytical and troubleshooting skills
• Ability to multi-task and work independently
• Ability to direct and assist in problem resolution

Education:

• College or University degree from a Computer Science or related program
• Professional courses and certifications considered an asset

Please apply here or forward your resume in Word or pdf format with Implementation Specialist in the subject line to careers@vocantas.com.

We thank all applicants for their interest but only those selected for an interview will be contacted.