CallAssure

Multi-modal Communication Solutions

What is CallAssure™?

CallAssure™ offers hosted- and premise-based multi-modal communication solutions, using interactive text, voice, and email. CallAssure solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs. The CallAssure product line includes:

Automated Shift Callout: Fill open shifts efficiently by contacting employees by text, phone, and email, eliminating the need for manual calls

Absence Reporting: Allows employees to call in or text an absence or lateness

Automated Staff Alert: Informs staff to stay away from a facility (i.e., due to inclement weather) or recall staff to a facility

Appointment Reminders: Calls patients to remind them of their appointments and of any pre-appointment instructions

Post Discharge Follow Up: Calls patients after they have been discharged from hospital. Patients are given instructions on post discharge care, typically the same instructions they were given upon leaving the hospital

CallAssure Products

Auto Shift Callout

Too many open shifts to fill and not enough time to fill them? Need to add efficiency and ease to filling open shifts? Auto shift callout saves time and money by introducing efficiency to your scheduling process.
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Fills shifts faster.

Absence Reporting

Vocantas' Absence Reporting module allows employees to call in to or text a centralized number to register an absence or lateness. The call flow allows employees to indicate a reason for their absence or lateness.
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Be prepared for the unexpected.

Automated Staff Alert

Being prepared is the best way to offset the challenges we face when emergencies arise. Our Automated Staff Alert software will ensure you're prepared to react to any emergency 24/7.
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Notifications, fast.

Chronic Disease Management

Help manage chronic disease cases by automatically notifying patients of medication dose changes and test result next steps.
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Improving outcomes, one call at a time.

Patient Reminders

A full service solution for all healthcare providers, clinics, and hospitals. Eliminate voice mail tag, reduce no shows, and ensure every patient feels cared for.
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Automated interactive outreach.

Post Discharge Follow Up

With the Vocantas CallAssure™ post discharge follow up (PDFU), patient safety can be improved — providing consistent, reliable follow up.
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Improve patient safety.

Patient Satisfaction Surveys

Get real-time results and improve patient satisfaction immediately with our automated patient satisfaction surveys.
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Instant patient feedback.

Medical Research Surveys

Reach out to subjects with a human voice to collect data on a routine basis throughout the course of your research.
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Reliable, consistent data collection.

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More About CallAssure

Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service, or engaging and retaining students to improve patient safety. CallAssure has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements.

Privacy Compliant

CallAssure strictly adheres to privacy policies in both Canada and the U.S. (REB, HIPPA, PIPEDA).  Data is kept secure to ensure that only the appropriate personnel will have access to private information.

Read more about our IVR privacy policies

Bundle and Save

When you buy one CallAssure product, you're opening the door to a great opportunity. Additional CallAssure products can be procured under the same licensing agreement at a discounted rate.