Kronos Workforce Integration

Seamless integration with the Kronos suite.

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Kronos Workforce Integration

Vocantas Communicate™ is a powerful, two-way multimodal communication system that integrates with Kronos® Workforce Dimensions™, Kronos Workforce Central™ and Kronos Workforce ESP™. The Vocantas-Kronos integration provides Kronos customers with two-way text, interactive voice and email to and from their scheduling system.

WF Self-Serve

WF Self-Serve allows employees to text or call to report lateness or absence directly into the Kronos scheduling system. WF Self-Serve eliminates the hassle of employees calling into a reception desk and reporting their absence or lateness to a person who then needs to log the information in the scheduling system.

Alerts of an absence or lateness are sent to the manager immediately to let the manager know that they will be short staffed and may need to find a replacement, and the employee’s paycode can be automatically updated. Employers can also track absence and lateness by employee and by a variety of other metrics.

An exciting enhancement to WF Self-Serve is Punch, which allows employees to call to indicate a punch or a job transfer. When Punch is used paycodes can be updated in your scheduling system. Punch provides two-way communication with real-time interactive responses. As always, communication is tracked for audit purposes, decreasing grievances.

WF Self-Serve product information.

Automated Shift Fill

When your schedule has an open shift, it will automatically be sent to Automated Shift Callout to fill. Using all existing scheduling rules in your Kronos scheduling system, Automated Shift Callout will send a callout to the impacted pool of employees using interactive notification by text, voice (IVR), or email. Staff can respond by their method of choice to accept or decline a shift, log their preferences, and check shift history in the secure employee portal. The system can also be used to remind staff of upcoming shifts. Automated Shift Fill is also available as text only.

Automated Shift Callout product information.

Emergency Notification

Emergency Notification, integrated with Kronos Workforce Dimensions, is a hosted solution that ensures your organization is always ready to react to any emergency 24 hours a day, seven days a week. An emergency notification can include to stay off the premises or a request for additional staff to present themselves at the facility to deal with the emergency. Either way, Emergency Notification provides two-way communication between your organization and your employees.

Emergency Notification product information.

For information about how to leverage the tight integration between Vocantas’ communication modules with Kronos, customers can contact their Kronos sales rep or reach out to Vocantas sales team.

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Staff Scheduling Automation

Organizations in a variety of industries are looking for a combined solution to fully automate the staff scheduling process in order to address the union issues that complicate employee scheduling.
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Reach employees fast with text, email, and voice.

Broadcast Communication

Do you need to call or text many people at once? Vocantas provides intelligent emergency and mass notification by text, email and interactive voice to address your requirement to quickly notify large or specific groups.
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Plan for the unexpected.

Healthcare Communications

We have partnered with healthcare organizations across North America, using its proven successful interactive voice response (IVR) systems to improve patient satisfaction, reduce hospital costs and improve efficiency.
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One Platform, Infinite Possibilities.

Reducing Manual Calls

Is your budget stressed by costs for staff that spend their days making and receiving phone calls? Are you paying to staff a call center that is inefficient and expensive?
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There is a better way to communicate.

Auditable Processes

Vocantas products are designed with built-in reporting and dashboard functionality that allows administrators to track and audit every interaction with our system.
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Keep track of every interaction.

Student Engagement and Retention

Our Student engagement and retention software provides many ways to engage with your students at critical times during the academic life cycle.
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Reach out and connect.

Student Recruitment

Automatically contact students to increase the chances they will select your school and follow through.
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Helping students choose your school.

Telephone Payment Processing

Our telephone payment processing solutions are practical for all types of industries and will help your cash flow management.
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Get paid faster.

Integration

Our easy-to-use, turnkey solutions offer customizable core features and optional enhancements that integrate seamlessly with existing systems.
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We can integrate IVR anywhere.

Interactive Voice Response (IVR) Consulting

Our team offers telephony/IVR IT consulting, IVR project management consulting services, and script writing and call flow design expertise.
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