Harris NorthStar™ adds to its suite of high-end add-on products with Vocantas’ Utilities OnCall to intelligently automate the customer service experience
TORONTO, ONTARIO - April 17, 2015 –Keri Fraser and Paul Turenne of Vocantas presented Vocantas’ feature-rich automated customer service solution, Utilities OnCall™ (UoC) version 3.1, Tuesday at the Ontario Harris User Group (OHUG) Conference at the Westin Bristol Place Toronto Airport Hotel and Conference Center in Toronto. The presentation focused on the enormous difference that a well-designed interactive voice response solution (IVRS) for utilities like Utilities OnCall can make to improve customer satisfaction and efficiency. Feature-rich automated customer service platforms designed with the caller’s perspective in mind are the best way to establish and maintain a high standard of customer service.
Vocantas proves that you can enjoy “fine wine on a beer budget”; UoC 3.1 is the product of ten years of development, and Vocantas has worked hard to keep development and implementation costs low to meet cost-sensitive budgets. UoC integrates with the NorthStar customer information system (CIS) to allow customers 24/7 access to self-serve account information and transactions using only their voice. Utilities OnCall also integrates with your payment gateway to provide callers with a variety of secure payment options. The goal of Vocantas’ relationship with NorthStar is to ensure that exceptional interactive communication is accessible to all utilities wanting to create a positive automated customer service experience.
Highlighted during the presentation was a recent deployment of Vocantas’ Utilities OnCall for a utility in Tennessee. The solution saw call containment within the interactive voice response solution jump to 66% in the first month. The return on investment for a solution that can handle over 66% of calls without callers transferring to a live agent is phenomenal. Intelligent automatic customer communication creates loyal customers, lowers accounts receivables, and cuts down call center costs, all of which translates to an increase in revenue. Vocantas is excited to be working with NorthStar to provide the most intelligent and the most user-friendly solutions available today.
About Vocantas Inc. Vocantas develops hosted and premise-based interactive voice response solutions (IVRS) using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs. Visit vocantas.com for a free interactive demo of Vocantas solutions that intelligently responds to your customers.