Grenada Electricity Services Ltd. (GRENLEC) is the Second Deployment of Utilities OnCall to be Integrated with Harris’ Advanced CIS Infinity®          

OTTAWA, ONTARIO  – November 17, 2014 – Vocantas is pleased to announce that Grenada Electricity  Services Ltd., a utility servicing Grenada, Carriacou and Petit Martinique, has   chosen Vocantas’ off-the-shelf Utilities OnCall solution to provide customers  with the best customer service possible as well as to increase the diverse  range of tasks that customers can perform over the phone. Vocantas’ robust IVR  solution for Utilities, Utilities OnCall, was referred to Grenada by another  Caribbean utility. Utilities OnCall will automate specific services, resulting  in greater operational efficiencies and enhanced customer experience.   

Utilities OnCall’s powerful speech recognition feature allows GRENLEC’s customers to use not only the traditional touch-tone method of  navigating through a call menu, but also to eliminate touch-tone altogether and  navigate through the menu simply by speaking into the phone. Instead of hearing  “For your personal account information press 1; to report a meter reading press  2”, customers will hear “For your personal account information say account; to  report a meter reading say meter reads”. This increases the ease with which customers  interact with the IVR by helping them navigate to the correct module the first  time and by allowing them to choose the method of interaction that best suits  their needs.

 “We are pleased to  have another customer taking advantage of our quick-to-market solution; our recent  integration with Advanced CIS Infinity allowed  GRENLEC to increase their operational  efficiency with a powerful time and money saving IVR solution,” said Gary  Hannah, CEO, Vocantas. “We are looking forward to future opportunities to  improve customer communication and efficiency through our integration with   Advanced CIS Infinity.”

Utilities OnCall provides companies like Grenada Electricity  Services Ltd with a solution to long waiting times by automating specific  aspects of customer service. Furthermore, Vocantas boasts fastest time to  market with the fewest number of development days of any IVR solution available  on the market today through Utilities OnCall. Integrating with customer  information systems such as Advanced CIS Infinity from Harris Computer Systems  is just one of the ways Vocantas continues to find avenues for increased  customer satisfaction and lower operational costs for utilities.