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Report Shows Retention Increase of up to 9.7% Using Scaller

November 3, 2020

Dr. Peter Dietsche, former Davis Chair in Community College Leadership Higher Education OISE/UT, and  President PSE Information Systems, issued a research report today outlining the following findings:

  • Treatment Group members who were contacted with Scaller™ exhibited increased retention rates of 5%, 5% and 9.7% compared to Treatment Group members who were not contacted.
  • Analyses of data for all colleges taken together showed an overall increase in second  semester retention of 4.4% for Treatment Group members who were contacted with Scaller™ compared to those who were not.
  • One  college exhibited little difference across the three groups while in three colleges Treatment Group members who were contacted with Scaller™ exhibited increased retention rates.

The results of this report, based on independent research to demonstrate  the results of Scaller, are consistent with the results that Vocantas customers have been experiencing for several years. In 2012, Vocantas published a news release outlining the 7% improvement in retention seen at Algonquin College using the retention outreach solution, Scaller. Scaller helps improve retention rates at Colleges and Universities by proactively connecting students with existing support services and resources.

It is a proven, easy-to-use interactive voice response solution, designed in collaboration with education partners, which reaches out to students by phone to identify their needs and help them achieve academic success.

Robert Gillett, past President of Algonquin College, reviewed the Dietsche report and commented, “No other retention solution can claim to  improve retention by 10% term over term. Scaller is a game changer for higher education”.

With Scaller, student retention IVR, faculty and administrators can reach out to students very quickly and determine each student’s needs during critical times. Personalized messages or instructions can be sent and real-time acknowledgement and feedback is collected.

 “The results of this independent research report are outstanding. More than 70% of students interacted with the IVR and of those, up to 10% were retained versus those that did not take the interactive phone call” said Gary T. Hannah,  President and CEO Vocantas. “Colleges and Universities can save hundreds of thousands of dollars using Scaller,” continued Hannah.

In fact, the results of the student interaction show that just by receiving the initial call from the IVR, student retention increased. This proves the theory that IVR is like receiving a “virtual  hug” and that human behavior dictates that we are more likely to succeed when  someone reaches out to us to say – I care.

About  Vocantas Inc.          

Vocantas develops hosted and premise-based multi-modal communications solutions, including interactive voice, text and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs. Visit for a free interactive demo of Vocantas solutions that intelligently respond to your customers.

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