The Vocantas Difference

Communication solutions you can trust

Vocantas Inc. Corporate Profile

Powerful Integrated Communications

Vocantas develops hosted- and premise-based multimodal communication solutions,including interactive text, voice and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs.

Multimodal Communication Solutions

Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service or engaging and retaining students to improve patient safety.

Vocantas has worked with organizations across Canada and in the United States and our existing product line installations prove the success of our complex and robust deployments. From the planning and staging process, to implementation, to change management and ongoing training, we have been involved in all aspects of ensuring a smooth product deployment and user acceptance. We understand that this system is mission critical and do not use any off-shore or third-party call centres or staff to provide technical support (all support staff is located in Ottawa, Canada). We provide software monitoring of our hosted solutions 24 hours a day, seven days a week. Our product architecture, change management practices and training programs are backed by real-world experience, ensuring an efficient and successful deployment and end user experience.

Vocantas experienced early success with a leading interactive voice response (IVR) solution for utilities, Utilities OnCall, which fields and redirects hundreds of calls that utility companies receive every day, and provides valuable information in real time about current outages, payment history and account status, while even allowing customers to make bill payments over the phone. The solution also handles all outbound communication, allowing utility companies to reach out to their customers and remind them of overdue payments, inform them of outages, and advise them of any weather conditions that may affect their service.

Another milestone for Vocantas was the development of Communicate™. Communicate has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements. The Communicate product line includes:

  • Automated Shift Fill: Automated interactive notification by text, voice (IVR), web portal and email is sent to your staff allowing schedulers to manage multiple shift callouts simultaneously and to fill shifts efficiently without needing to make time-consuming individual phone calls
  • WF Self-Serve: Allows employees to call in or text an absence or lateness and provide details regarding when they will arrive or return to work
  • Emergency Notification: Informs staff to stay away from a facility (i.e., due to inclement weather) or recall staff to a facility
  • Notifier: Calls patients to remind them of their appointments and of any pre-appointment instructions, reducing no-show rate appointments
  • Surveys: Calls patients after they have been discharged from hospital. Patients are given instructions on post discharge care, typically the same instructions they were given upon leaving the hospital

But that’s not all…

Vocantas also focuses on higher education with Surveys. Scaller, part of the Surveys module, helps universities and colleges connect with students by acting like a “virtual hug”, ensuring students that their administration is invested in their academic success.

Vocantas is committed to solutions that meet and exceed the current needs of customers as well as future ones. Our software solutions can work alongside or integrate with your current solutions or any future one.

Contact us for more information.

More About Vocantas

Leadership

Gary Hannah founded Vocantas in 2003 and continues to lead the organization as CEO. Vocantas was founded with a mission to answer the call for intelligent and interactive voice response communication systems. Vocantas since matured to a company that develops hosted- and premise-based multimodal communication solutions.

Partnerships

Vocantas multi-modal communication solutions are ideal for:

  • Enhancing your product portfolios, to meet your customers evolving needs, and
  • Extending your technical service offerings to include new services focused on automated outreach or self-service applications

By partnering with us, your organization will successfully leverage our automated outreach solutions as a differentiator among your competitors. To express your interest, please contact us directly at partners@vocantas.com.

Vocantas is actively looking for new partners in all verticals; healthcare, manufacturing, higher education, and utilities. We welcome inquiries regarding potential channel partnerships, joint ventures, VAR relationships and mergers and acquisitions.

Read more about mergers and acquisitions.

Social Responsibility

Vocantas takes great pride in being able to give back to the community and engages in a number of programs.

Read more about how Vocantas is involved.

US Operations

Vocantas is a proud Canadian company with strong ties to US markets.

Read more about our US Operations.

Our Management Team

Questions? Let us help.

Let us show you how our solutions can work for you.

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Vocantas Careers

Looking to work in a fast-paced, challenging environment?

If you have experience in the telephony and software industries, we may have a position for you.

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Press Releases

Read how Vocantas helps businesses improve their bottom line

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Vocantas and IN-RGY Announce Formal Collaboration

Vocantas and IN-RGY, announced today a collaboration to provide a migration path to customers who upgrade or change their Human Capital Management Solution

Vocantas and IN-RGY Announce Formal Collaboration

Vocantas and IN-RGY, announced today a collaboration to provide a migration path to customers who upgrade or change their Human Capital Management Solution

David Hayes Joins Vocantas as our Marketing Maverick

Vocantas announced today that David Hayes has joined the company. Hayes joins Vocantas to lead our marketing and to help grow Vocantas.

David Hayes Joins Vocantas as our Marketing Maverick

Vocantas announced today that David Hayes has joined the company. Hayes joins Vocantas to lead our marketing and to help grow Vocantas.

Vocantas Announces Communicate Product Line

Vocantas, the leader in multimodal communication, announced today that it is rebranding the CallAssure product line to reflect expanded features and functions. The Communicate name more clearly demonstrates what Vocantas stands for across multisector vertical markets.

Vocantas Announces Communicate Product Line

Vocantas, the leader in multimodal communication, announced today that it is rebranding the CallAssure product line to reflect expanded features and functions. The Communicate name more clearly demonstrates what Vocantas stands for across multisector vertical markets.

Vocantas Joins Kronos Workforce Dimensions Technology Partner Network

Expands on existing Vocantas-Kronos relationship and integrations and supports early innovation

Vocantas Joins Kronos Workforce Dimensions Technology Partner Network

Expands on existing Vocantas-Kronos relationship and integrations and supports early innovation

Vocantas Announces Completion of SOC 2 Type I Attestation

Vocantas, the leader in multimodal communication, successfully completed the System and Organization Controls (SOC) 2 Type I audit certification in December 2018.

Vocantas Announces Completion of SOC 2 Type I Attestation

Vocantas, the leader in multimodal communication, successfully completed the System and Organization Controls (SOC) 2 Type I audit certification in December 2018.

Vocantas Adds to Executive Team to Support Increased Sales and Continued Expansion

Vocantas, the leader in multimodal communication, announced today that Brant Drummond and Steve Grassie have joined the company. Drummond joins as Director of Research and Development and Grassie joins as Director Business Development.

Vocantas Adds to Executive Team to Support Increased Sales and Continued Expansion

Vocantas, the leader in multimodal communication, announced today that Brant Drummond and Steve Grassie have joined the company. Drummond joins as Director of Research and Development and Grassie joins as Director Business Development.

Vocantas Launches Absence Reporting 2.4

Vocantas, the leader in multimodal communication, announced today the launch of Absence Reporting 2.4, allowing two-way interactive communication for employees to call or text a centralized number to process that they will be absent or late.

Vocantas Launches Absence Reporting 2.4

Vocantas, the leader in multimodal communication, announced today the launch of Absence Reporting 2.4, allowing two-way interactive communication for employees to call or text a centralized number to process that they will be absent or late.

Vocantas Scaller Engages and Retains Students with Virtual Hugs

Automated interactive phone call helps reduce student drop-out rates

Vocantas Scaller Engages and Retains Students with Virtual Hugs

Automated interactive phone call helps reduce student drop-out rates