The Vocantas Difference

Communication solutions you can trust

Vocantas Inc. Corporate Profile

Powerful Integrated Communications

Vocantas develops hosted- and premise-based multi-modal communication solutions, including interactive text, voice, and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations with complex scheduling environments and processes, and those in the higher education, utilities, healthcare, manufacturing, and customer service environments improve outreach and engagement while reducing operating costs.

Multi-modal Communication Solutions

Vocantas has been providing powerful automated communication solutions since 2003, solving complex problems and facilitating communication for diverse groups whether it’s filling open shifts, allowing employees to call in or text to register an absence or lateness, broadcasting emergency notifications, providing efficient utilities customer service, or engaging and retaining students to improve patient safety.

Vocantas has worked with organizations across Canada and in the United States and our existing product line installations prove the success of our complex and robust deployments. From the planning and staging process, to implementation, to change management and ongoing training, we have been involved in all aspects of ensuring a smooth product deployment and user acceptance. We understand that this system is mission critical and do not use any off-shore or third-party call centres or staff to provide technical support (all support staff is located in Ottawa, Canada). We provide software monitoring of our hosted solutions 24 hours a day, seven days a week. Our product architecture, change management practices and training programs are backed by real-world experience, ensuring an efficient and successful deployment and end-user experience.

Vocantas experienced early success with a leading interactive voice response (IVR) solution for utilities, Utilities OnCall, which fields and redirects hundreds of calls that utility companies receive every day, and provides valuable information in real time about current outages, payment history, and account status, while even allowing customers to make bill payments over the phone. The solution also handles all outbound communication, allowing utility companies to reach out to their customers and remind them of overdue payments, inform them of outages, and advise them of any weather conditions that may affect their service.

Another milestone for Vocantas was the development of CallAssure™. CallAssure has become Vocantas’ most flexible system, constantly growing more intelligent and more robust to address new innovation requirements. The CallAssure product line includes:

  • Automated Shift Callout: Fill open shifts efficiently by contacting employees by text, phone, email, eliminating the need for manual calls
  • Absence Reporting: Allows employees to call in or text an absence or lateness
  • Broadcast: Informs staff to stay away from a facility (i.e., due to inclement weather) or recall staff to a facility
  • Appointment Reminders: Calls patients to remind them of their appointments and of any pre-appointment instructions
  • Post Discharge Follow Up: Calls patients after they have been discharged from hospital. Patients are given instructions on post discharge care, typically the same instructions they were given upon leaving the hospital

But that’s not all…

Vocantas also focuses on higher education with Scaller. Scaller helps universities and colleges connect with students by acting like a “virtual hug”, ensuring students that their administration is invested in their academic success.

Vocantas is committed to solutions that meet and exceed the current needs of customers as well as future ones. Our software solutions can work alongside or integrate with your current solutions or any future one.

For more information contact sales@vocantas.com.

More About Vocantas

Leadership

Gary Hannah founded Vocantas in 2003 and continues to lead the organization as CEO. Vocantas was founded with a mission to answer the call for intelligent and interactive voice response communication systems. Vocantas since matured to a company that develops hosted- and premise-based multi-modal communication solutions.

Partnerships

Vocantas multi-modal communication solutions are ideal for:

·         Enhancing your product portfolios, to meet your customers evolving needs, and

·         Extending your technical service offerings to include new services focused on automated outreach or self-service applications

By partnering with us, your organization will successfully leverage our automated outreach solutions as a differentiator among your competitors. To express your interest, please contact us directly at partners@vocantas.com.

Vocantas is actively looking for new partners in all verticals; healthcare, manufacturing, higher education, and utilities. We welcome inquiries regarding potential channel partnerships, joint ventures, VAR relationships and mergers and acquisitions.

Read more about mergers and acquisitions.

Social Responsibility

Vocantas takes great pride in being able to give back to the community and engages in a number of programs.

Read more about how Vocantas is involved.

US Operations

Vocantas is a proud Canadian company with strong ties to US markets.

Read more about our US Operations.

Our Management Team

Questions? Let us help.

Let us show you how our solutions can work for you.

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Vocantas Careers

Looking to work in a fast-paced, challenging environment?

If you have experience in the telephony and software industries, we may have a position for you.

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Press Releases

Read how Vocantas helps businesses improve their bottom line

Vocantas Launches Auto Shift Callout 2.3 for Ultimate Real-time Staff Scheduling

Vocantas announced today general availability of the new Automated Shift Callout™ (ASC) 2.3, which offers schedulers even greater flexibility and configurability to reproduce manual business processes with automated real-time communication through text messaging, email and interactive voice.

Vocantas Launches Auto Shift Callout 2.3 for Ultimate Real-time Staff Scheduling

Vocantas announced today general availability of the new Automated Shift Callout™ (ASC) 2.3, which offers schedulers even greater flexibility and configurability to reproduce manual business processes with automated real-time communication through text messaging, email and interactive voice.

Workforce Dimensions™ from Kronos Embedded with Vocantas Multi-Modal Communications Platform, Communicate

Workforce Dimensions, the next generation Kronos workforce management solution, includes a ready-to-enable communications platform for employee inbound Absence Reporting, outbound Automated Shift Call Out and Emergency Notification.

Workforce Dimensions™ from Kronos Embedded with Vocantas Multi-Modal Communications Platform, Communicate

Workforce Dimensions, the next generation Kronos workforce management solution, includes a ready-to-enable communications platform for employee inbound Absence Reporting, outbound Automated Shift Call Out and Emergency Notification.

Region of Waterloo and Vocantas Team Up for Another Vocantas Expedited Delivery of Auto Shift Callout (ASC) to Replace JDA Vortex

Vocantas’ Flexible Delivery Model Once Again Offers Customers a Deployment Schedule and Implementation Plan Tailored to Meet the Organization’s Needs

Region of Waterloo and Vocantas Team Up for Another Vocantas Expedited Delivery of Auto Shift Callout (ASC) to Replace JDA Vortex

Vocantas’ Flexible Delivery Model Once Again Offers Customers a Deployment Schedule and Implementation Plan Tailored to Meet the Organization’s Needs

Vocantas is Growing! Byron Matus joins Development Team in New Product Manager Role

New Product Manager Position Created to Facilitate Growth and Expansion of Industry-Agnostic Communications Platform

Vocantas is Growing! Byron Matus joins Development Team in New Product Manager Role

New Product Manager Position Created to Facilitate Growth and Expansion of Industry-Agnostic Communications Platform

Tucson Medical Center Selects Vocantas Auto Shift Callout

Vocantas’ CallAssure™ Module - Automated Shift Callout – will broadcast shift offers via phone call, text, and email to Tucson Medical Center employees.

Tucson Medical Center Selects Vocantas Auto Shift Callout

Vocantas’ CallAssure™ Module - Automated Shift Callout – will broadcast shift offers via phone call, text, and email to Tucson Medical Center employees.

Vocantas’ Multimodal Platform was Selected to Satisfy Alberta Health Services Requirements for a Large Scale Solution to Automate Staff Scheduling Communications

Vocantas’ CallAssure™ Module - Automated Shift Callout – will broadcast shift offers via phone call, text, and email to employees.

Vocantas’ Multimodal Platform was Selected to Satisfy Alberta Health Services Requirements for a Large Scale Solution to Automate Staff Scheduling Communications

Vocantas’ CallAssure™ Module - Automated Shift Callout – will broadcast shift offers via phone call, text, and email to employees.

Vocantas Launches Auto Shift Callout 2.1 at its Inaugural Vocantas User Group

The release of ASC 2.1 introduces Auto Shift Callout customers to an enhanced employee portal and expanded reporting capabilities

Vocantas Launches Auto Shift Callout 2.1 at its Inaugural Vocantas User Group

The release of ASC 2.1 introduces Auto Shift Callout customers to an enhanced employee portal and expanded reporting capabilities

Vocantas Announces Integration with Workforce Central 7 and Workforce Central 8

Vocantas’ interactive automated staff communication modules now offer integration with Kronos’ Workforce Central 7 and 8

Vocantas Announces Integration with Workforce Central 7 and Workforce Central 8

Vocantas’ interactive automated staff communication modules now offer integration with Kronos’ Workforce Central 7 and 8