Solutions for Customer Service
In addition to its commitment to healthcare solutions, Vocantas has developed interactive voice response tools to maximize operational efficiency and lower costs for specific call centre applications. With a rich set of customizable core features and optional enhancements these tools have resulted in positive customer response and reduced burden to resources.
An example of this solution is Utilities OnCall™ where multiple Interactive Voice Response implementations in Utilities Companies across North America have proven cost-effective and scalable for automated customer access to round-the-clock information access (such as updates to power outages), automated billing inquiries, meter reading and much more. Other applications include Retail, Transportation and Municipal.