Improved Service Levels, Lower Operating Costs

Utilities OnCall ™ is an IVR solution for utilities that reduces ongoing customer service costs, while increasing customer satisfaction and your revenue. Utilities OnCall automates routine customer service requests, making skilled resources more readily available to handle complex customer-centric issues or projects.

In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition. Utilities OnCall IVR will improve your business operations, consumer confidence and company image.

Learn How Butler County is Benefiting from Utilities OnCall:

With Utilities OnCall IVR customers have the power to:

• Offer around-the-clock customer service for account information, bill payments and meter reading updates
• Deliver outbound messages to notify customers of overdue accounts without burden to existing resources
• Reduce account receivables significantly with instant pay option
• Customize updates or outage notifications within select geographical distances or to key demographics

Streamline Customer Services and Increase Customer Satisfaction

Vocantas offers various cost-effective approaches to delivering a higher level of service.

Improve Customer Service Operations: By offering comprehensive 24-hour, anytime/anywhere interaction with the Utilities OnCall IVR, your customer service operations will improve.  The burden on field service and inbound customer service agents is reduced by 24/7 customer access to automated meter reading, bill payments and outage notifications. Utilities OnCall IVR has sophisticated speech recognition capability that allows customers to use their voice for system interaction and account access. 

Accounts Receivable IVR Solution: Automate routine and onerous tasks like overdue account notification and collections calls. Over two-thirds of customers access automated systems for information about their accounts. The IVR solution for utilities will minimize customer support spikes with brief and efficient customer notifications. Use the outbound calling to deliver overdue notices and reduce accounts receivables with IVR.

Customer Satisfaction: Utilities OnCall IVR allows you to monitor and measure customer satisfaction with automated IVR surveys. Conduct customer surveys to gather feedback for benchmarking or reporting purposes. Track issues and monitor trends in advance of an escalated concern.

DISASTER / PANDEMIC PLANNING: Is your facility prepared for a natural disaster or pandemic emergency? Do you have a strategy to maintain operations and notify your staff with instructions? Find out how Vocantas can help with a custom IVR solution>

Learn more about the benefits of Utilities OnCall IVR>

Utilities OnCall Feature Sheet >