Custom IVR Solutions to Meet Your Unique Needs

A speech enabled phone directory for up to 10,000 users. Allows callers to call in and ask for either first/last name combination of employees or units, departments, or groups within the organization. The IVR solution compensates for grammatical and pronunciation errors. All features and business rules are controlled by an easy-to-use web interface.

IVR solution provides sponsored ads to the caller as well as pre-recorded audio files. All prompts are configurable. For use in marketing and political campaigns.

The client is prompted for a reference number which is passed and verified. The IVR requests a PIN from the client and then activates the card and records the transaction.

An inbound and outbound IVR system that allows customers of the loan program to make inquiries about their loans and associated policies. Customers have access to their own account balances and payment histories. Outbound IVR feature can be used to call out to customers with overdue accounts.

Outbound hosted application for national organization. System generates outbound calls from employee database in the event of a critical incident. System can be updated and activated at any time through an easy-to-use web interface by the customer.

Agents log into the IVR system and a ratio of calls are sent out. Based on live connections agents are then linked to the calls to qualify the respondent.

IVR solution that allows users to make outbound calls. The system requests the user to enter a PIN to begin the calling process. If the PIN is valid and has active credits associated with it, the customer will be prompted for a phone number, if the call is on the allowed list the call proceeds. The call will last until terminated or when the credit has been exhausted. The call is recorded in its entirety and keywords can be flagged for follow up.

Hosted IVR solution dials out to clients with set of customer defined questions. IVR records the callers response (option of speech recognition or touch tone entry) and populates the database with this information. Customer receives reports with data amalgamated through an easy-to-use web interface.

This custom IVR solution enables the customer to import large amounts of data in a simplified manner, maintain white lists, set caller ID's, and report on calls by time together with employee band numbers for accuracy and reliability of time and attendance.