Utilities OnCall
Utilities OnCall™ is an Interactive Voice Recognition (IVR) solution that reduces ongoing customer service costs, while increasing customer satisfaction and your revenue. Utilities OnCall automates routine customer service requests, making skilled resources more readily available to handle complex customer-centric issues or projects.
In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition. Utilities OnCall will improve your business operations, consumer confidence and company image.
With Utilities OnCall IVR, service providers have the power to:
- Offer around-the-clock customer service to account information, bill payments and meter reading updates
- Deliver outbound messaging service to notify customers of overdue accounts without burden to existing resources
- Customize updates or outage notifications within select geographical distances or to key demographics.
