Success Stories
Our clients appreciate the value that automated outreach and self-service applications deliver. Read their stories and learn how our solutions are working for them. Download the case studies below in PDF format by clicking on the title.
Algonquin College in Ottawa>
When Algonquin College needed a proactive, meaningful way to reach out and engage students during the first three weeks of the semester, Vocantas made it happen. Hundreds of calls were placed over a five-day period in late September, and the results exceeded everyone's expectations.
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The Ottawa Health Research Institute (OHRI)>
As many as one-fifth of patients discharged from a hospital or managed care facility experience adverse events. Caused by drug effects, infection or therapeutic errors, these events can lead to disability and death if not caught. Dr. Alan Forster of the Ottawa Health Research Institute used CallAssure to study the positive impacts that automated telephone follow-up can have on post-discharged patients.
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St. Johns County Utility Department in Florida >
When St. Johns Utility implemented the Vocantas Utilities OnCall solution to handle routine calls such as account inquiries and bill payments, resources were freed up to address more complex customer inquiries. Utilities OnCall proved dramatic results within a short time for both customers and the St. Johns County Utility Department team.
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