Utilities OnCall™
In today's environment, utility companies strive to maximize operational efficiency to increase profitability and improve customer service. Automated telephone and voice applications can help to significantly reduce ongoing customer service costs while at the same time increasing customer satisfaction.
Automate Routine Tasks and Increase Time for Complex Issues
Customer service departments handle a wide range of tasks essential to customer satisfaction and business operation. By automating many of these routine tasks, IVR systems can help to free up valuable resources so that more complex requirements can be addressed with personal attention.
Enhanced Features Increase Customer Satisfaction
There are many optional features that can be used to address the specific needs of your organization. For example, text-to-speech tools allow service agents to create custom messages for unique events while outbound calling mechanisms can communicate overdue notices and outage notifications. Speech recognition features enable customers to use their voice for system interaction and account access. This makes paying bills as easy as dialing a phone number or answering to a prompt from an outbound overdue notice—consider the convenience of 24/7 bill payment!
Flexible and Scalable to Meet Your Unique Requirements
Your utility organization can realize immediate and recognizable benefits using our proven scalable architecture and its comprehensive feature set. Our rapid implementation methods deliver faster time to benefit and accommodate future changes with ease. The Vocantas team has a 100% success rate in the integration of it’s IVR solutions with other systems..