CallAssure™
Patient Follow-ups Reduce Adverse Events
Approximately 1 in 5 patients will experience some form of adverse event after discharge from hospital. Due to lack of available staff, budget, or other concerns, post-discharge patient monitoring through telephone follow-up can be costly and impractical. CallAssure makes it possible by automating post-discharge telephone interviews. The system is designed to work with live nurse follow-up as patients who are experiencing adverse affect are able to quickly transfer to a live nurse where resources exist. In some cases, this can actually save lives. Read about CallAssure in an independant published study or in an online article about reducing adverse events.
CallAssure:
- Is able to establish a 100% success rate in contacting patients—also 90% quicker than a person dialing
- Enables healthcare providers to deliver 100% consistent quality of care
- Has shown that many patients prefer IVR – patients were more honest and therefore received more accurate care
- Is “easy to use” – over 90% of patients who used it, liked the IVR
All of Vocantas solutions ensure strict adherence to privacy regulations.
Many Benefits for Patients and Healthcare Team
This solution is designed to reduce re-admissions, emergency department visits and secondary treatment costs while improving overall quality of care and patient satisfaction. CallAssure can be used for a variety of healthcare applications such as:
- Post-Discharge follow-up to detect adverse events quickly
- Chronic disease management
- Addiction management and similar programs that follow-up with patients
- Patient or nurse satisfaction surveys
- Gathering statistics for benchmarking and hospital score cards
A Solution Guided by Physician Involvement
CallAssure’s follow-up process has been designed with direction from healthcare professionals in response to their request for improvements in monitoring systems for discharged and chronically ill patients. Three years of research and development have resulted in a high acceptance rate among patients using the system; clinical trials have shown that many patients prefer the system over live nurse follow-up and indicated their increased satisfaction with the follow-up.
Learn more about CallAssure CDM for managing chronic diseases such as Thrombosis and Thromboembolism.