Flexible and Scalable to Meet Your Unique Requirements
Utilities OnCall is the product of many years of experience working with utility companies and their providers. The consistent deployment methodology allows for a 100% success rate in the integration of the solution with other systems.
Realize a Return on Your Investment Almost Immediately
A capital investment is an option but not a requirement for Utilities OnCall. Based on your operational needs, instead of purchasing a premise-based solution, businesses can opt for a fully-hosted model with no long term commitment and incremental payments.
With no need for additional staff or specialized equipment, Utilities OnCall can start making calls and saving you money right away. Most businesses begin to realize a return on the investment almost immediately. Monthly expenses are reduced because bill payment capabilities are available 24/7. Outbound notices for overdue bill payments and collections can be conducted automatically.
Utilities OnCall integrates easily into existing phone systems and tracks and logs call histories which are automatically forwarded to the customer care administrators. The easy-to-use interface interacts with your existing database directly making call processing simple and timely. Remote monitoring options are also available to ensure Utilities OnCall is operational at all times.
Privacy Compliant with Minimal to No IT Footprint
Compliant with Canadian and US privacy standards, Utilities OnCall uses only unique identifiers and telephone numbers to reach people in confidence. Administrator control gives you the power to establish or change access rights for multiple users. Designated personnel can enter data manually or use the fully automated data import feature.