Selling the Solution, Not the Box "Vocantas is more than just a turnkey IVR application. They have also pre-integrated the solution to work with vertical-specific software, like Cogsdale for utility billing or Standing Stone, which offers software for chronic disease management. Gary Hannah reports that these integrations are often based on web services." |
Posted by Sheila McGee-Smith on Feb 14, 2008 on NoJitter.com |
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Solutions
Healthcare
Most technology companies that provide IVR solutions are focused exclusively on call centers. Few are committed to empowering healthcare organizations to provide valuable quality improvement measures resulting in enhanced patient safety and satisfaction. The CallAssure™ solution automates proactive telephone follow-up of post-discharged patients, enabling nurses to focus on assessing and preventing adverse events. Learn more about solutions for Healthcare, including solutions for Physicians, General Practitioners, Dentists and Smoking Cessation clinics.
Pandemic Tracking
Our proactive approach to pandemic tracking can reduce the risk of infection as automated health surveys do not involve face-to-face interaction. You will gain important statistics to improve the successful implementation of your pandemic management plans. As trends in illness progression are promptly identified, organizations are able to react accordingly as well as maintain accurate records for audit, review and reporting processes. Contact us today to find out how we can improve your pandemic plans.
Customer Service
Transform your customer's experience! Vocantas has developed interactive voice response tools to maximize operational efficiency and lower costs for specific call centre applications. With a rich set of customizable core features and optional enhancements these tools have resulted in positive customer response and reduced burden to resources. Learn more about solutions for Customer Service.
Utilities
You can enhance your Utilities customer's experience by providing them with advanced new options and improved access to knowledgable support resources. Multiple Interactive Voice Response implementations in Utilities Companies across North America have proven cost-effective and scalable for automated customer access to round-the-clock information access (such as updates to power outages), automated billing inquiries, meter reading and much more.
Education
Engage students proactively to ensure their success, satisfaction and safety. Reach your entire population quickly and effectively, while you maximize your resources and minmize revenue loss. Learn more about solutions for Education.