Improve Your Collection Rates with Interactive Voice Response
Inbound and outbound interactive voice response solutions improve debt collection results by reaching out to customers without a live agent. Overdue account customers can access their account balances, payment histories and even make payments during the call. Our easy to use IVR solution provides you will 24/7 web access to monitor all calls, and all payments are processed and reported in real time. Our IVR solution can easily be added to your existing database and telephone infrastructure, or we can host the solution for you. Call us today to find out how you can save operational costs and simultaneously improve your debt collection rates.
1.877.271.8853 - just say 'Sales'
Or send us an Email at info@vocantas.com for a no obligation quote
ARTICLE: Vocantas' IVR Solutions for Collections Ease Burden on Contact Center and Customer
When it comes to bill payment and collections, Interactive Voice Response Solutions provider Vocantas has proven it can reduce service costs and boost accounts receivable with its Utilities OnCall and professional collection agency IVR application. Paired with voice recognition capabilities, Vocantas’ IVR collections services enhance business operations, and increase the bottom line.
Through Vocantas’ IVR solution developed for collection agencies, an inbound or outbound IVR enables customers of the loan program to perform inquiries about their loans and any associated policies. In addition, customers are able to access their account balances and payment histories at any time. In the case of a customer whom is late on their payments, an outbound IVR feature is used to both remind the customer about the payment, and offer the option to pay over the phone.
IVR will save your organizations thousands of dollars, in fact one Vocantas customer reduced its accounts receivable in the first month by $150,000 by deploying an interactive collections system.
Contact Vocantas Today - let us improve your top and bottom line with a proven successful IVR solution.
1.613.271.8853 - just say 'sales'
1.877.271.8853 - just say 'sales'